Blood Collection Staff – Customer Service

American Red Cross; Peoria (IL); On-site; Full time

Job summary

Join a mission-driven organization where your role as Blood Collection Staff will be pivotal in saving lives. As part of a dedicated team, you will assist in the blood collection process, ensuring a comfortable experience for volunteer donors while adhering to safety protocols. With paid training provided, no prior medical experience is necessary. This position offers the chance to grow your healthcare skills within a supportive environment that values diversity and community engagement. If you are passionate about making a difference and want to be part of a compassionate team, this opportunity is for you.

Benefits

Medical, Dental, and Vision plans

401K with up to 6% company match

Paid Time Off

Paid Family Leave

Employee Assistance Program

Disability Insurance

Service Awards and Recognition

Qualifications

• Customer service experience required for assisting blood collection.
• Effective communication skills are essential for donor interaction.

Responsibilities

• Connect personally with donors and help them understand the impact of their donations.
• Collaborate with teammates to create a welcoming environment for donors.

Skills

Customer Service

Effective Verbal Communication

Basic Computer Skills

Manual Dexterity

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Blood Collection Staff – Customer Service

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

We provide Paid-Training – no prior medical experience required!

(When applicable or remove: Candidate must reside in one of the following locations in (LIST FULL STATE) to be considered: (LIST CITY LOCATIONS)

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women’s Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.

At the American Red Cross, your uniqueness can shine!

WHAT YOU NEED TO KNOW (Job Overview)

When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization.

To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities)

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail-oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Peoria, Illinois)

• Variable schedule rotating every other week Monday-Friday & Tuesday-Saturday.
• Two consecutive days off either Saturday & Sunday or Sunday & Monday.
• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends and some holidays.
• Schedule is provided 2-3 weeks in advance.

Pay Information

• Starting rate $19.75/hr.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time, and adapt to long, irregular hours and frequent schedule changes is required. Position may require minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• At the American Red Cross, we conduct many mobile blood drives at businesses, schools, and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft Office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications)

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits For You

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO (Paid Time Off): Starting at 15 days a year; based on FLSA (Fair Labor Standards Act) status and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance Program.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.