Blood Collection Staff – Customer Service

American Red Cross; Bloomington (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a mission-driven organization that makes a difference every day! As a Blood Collection Staff member, you'll utilize your customer service skills to support the vital blood donation process. This role offers paid training and the chance to work with a dedicated team, ensuring a welcoming atmosphere for donors. With a competitive compensation package and a commitment to your growth, you'll be part of a community that values both your professional and personal well-being. If you're ready to make a positive impact and be part of something greater, this is the opportunity for you!

Benefits

Medical, Dental, and Vision Plans

Health Spending Accounts

PTO: Starting 15 Days a Year

401K with Up to 6% Company Match

Paid Family Leave

Employee Assistance

Disability and Insurance

Service Awards and Recognition

Qualifications

• Customer service experience and effective communication skills are essential.
• High school diploma or equivalent is required.

Responsibilities

• Assist with blood collection processes and create a welcoming environment for donors.
• Collaborate with team members to ensure safety and comfort during donations.

Skills

Customer Service

Effective Verbal Communication

Basic Computer Skills

Manual Dexterity

Education

High School Diploma or Equivalent

Tools

Microsoft Office Applications

Job description

Blood Collection Staff – Customer Service

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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

Job Description
We provide Paid-Training – no prior medical experience required! Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network, joining a team of welcoming individuals who are exceptional, yet unassuming. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW (Job Overview)
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail-oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule

• Variable schedule rotating every other week Monday-Friday & Tuesday-Saturday.
• Two consecutive days off either Saturday & Sunday or Sunday & Monday.
• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
• Schedule is provided two to three weeks in advance.

Pay Information
Starting rate $19.75/hour.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications)

• High school diploma or equivalent is required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with a good driving record is required.
• Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• Basic computer skills are required. Must be proficient with Microsoft office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications)

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

Benefits For You
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:

• Medical, Dental, and Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting 15 days a year; based on type of job and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with up to 6% company match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Apply now! Joining our team will provide you with the opportunity to make your career a force for good!

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.