Blood Collection Staff – Customer Service

Global Roles; Bozeman (MT); On-site; USD 25,000 - 36,000; Full time

Job summary

Global Roles is seeking Blood Collection Staff – Customer Service to travel to donation sites, set up equipment, and welcome donors. After training, you will perform blood collections and ensure safety and regulatory compliance. Training for phlebotomy techniques is provided.

The role emphasizes physical activity, strong customer service, and reliable transportation to various sites, with long or irregular hours as needed.

Qualifications

• High school diploma or GED required.
• Customer service experience and strong verbal communication essential.
• Current, valid driver’s license with clean record; reliable transportation may be needed.
• Basic computer skills; proficiency with Microsoft Office applications.
• Physically active role requiring lifting, pushing, or pulling heavy items.
• Good manual dexterity and ability to sit or stand for long periods.

Responsibilities

• Transport and set up equipment to convert everyday spaces into professional donation centers.
• Work with team to set up and tear down equipment for mobile blood drives.
• Welcome donors, listen to their stories, and help them feel comfortable and valued.
• Perform safe, high-quality blood collections once trained in phlebotomy techniques.
• Follow safety procedures and regulatory requirements to ensure each donation meets quality standards.
• Pack up equipment and leave sites knowing the blood could reach a patient soon.

Skills

Customer Service

Verbal Communication

Driving License

Microsoft Office

Basic Computer Knowledge

Manual Dexterity

Physical Stamina

Blood Collection

Phlebotomy Techniques

Safety Compliance

Equipment Setup

Schedule Adaptability

Education

High school diploma or GED

Job description

The Blood Collection Staff – Customer Service role involves traveling to donation sites to set up equipment, welcoming donors, performing blood collections after training, and ensuring safety and compliance. This position requires physical activity and customer service skills, with full paid training provided for phlebotomy techniques.

Responsibilities

• Transport and set up equipment to turn everyday spaces into professional donation centers
• Work as a team to set up and tear down equipment required to conduct mobile blood drives
• Welcome donors, listen to their stories, and help them feel comfortable and valued
• Perform safe, high-quality blood collections once fully trained in phlebotomy techniques
• Follow all safety procedures and regulatory requirements to ensure every donation meets quality standards and can be safely transfused
• Pack up equipment and leave each site knowing the blood collected could reach a patient within days

Requirements

• High school diploma or GED
• Customer service experience and effective verbal communication skills
• Current, valid driver’s license with a good driving record; reliable personal transportation may be required in certain locations
• Basic computer skills required; proficiency with Microsoft Office applications required
• Physically active role requiring lifting, pushing, or pulling heavy weights up and down ramps and stairs
• Good manual dexterity
• Ability to sit or stand for long periods of time
• Ability to adapt to long, irregular hours and frequent schedule changes
• Minimum height of 60 inches (required to safely operate Red Cross vehicles)
• Preferred but not required: prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.)
• Preferred but not required: prior leadership experience
• Preferred but not required: experience in retail, hospitality, food service, military service, or other people-focused roles

Skills

• Customer Service
• Verbal Communication
• Driving License
• Microsoft Office Suite
• Basic Computer Knowledge
• Manual Dexterity
• Physical Stamina
• Blood Collection
• Phlebotomy Techniques
• Safety Compliance
• Equipment Setup
• Schedule Adaptability

Languages

English