Blood Collection Staff - Customer Service

American Red Cross; Indiana, Indianapolis (PA, IN); On-site; Full time

Job summary

Join a forward-thinking organization dedicated to saving lives and making a difference in your community. As a Blood Collection Staff member, you will play a crucial role in the blood donation process, utilizing your customer service skills to create a welcoming environment for donors. With paid training and opportunities for career growth, this position offers a chance to develop your healthcare skills while contributing to a vital humanitarian mission. Enjoy competitive compensation, comprehensive benefits, and a supportive team that values your contributions both at work and beyond. Embrace a career that truly makes an impact every day!

Benefits

Medical and Dental Plans

Health Spending Accounts

PTO: Starting at 15 days a year

401K with Company Match

Paid Family Leave

Employee Assistance

Disability Insurance

Service Awards and Recognition

Qualifications

• Customer service experience and effective communication skills are required.
• Must have a valid driver's license with a good driving record.

Responsibilities

• Assist with blood collection process and ensure a welcoming environment for donors.
• Collaborate with teammates to set up and tear down equipment at donation sites.

Skills

Customer Service

Effective Verbal Communication

Detail-oriented

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

We provide Paid Training – no prior medical experience required!

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where Your Career is a Force for Good!

WHAT YOU NEED TO KNOW (Job Overview):

• When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and set up equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.
• The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: rdcrss.org/lifesavingrole.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

• Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is.
• Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
• Be detail-oriented all day, every day. This ensures that the blood you collect meets goals, and regulatory requirements and can be safely transfused.
• May drive Red Cross vehicles and you will work with the team to set up and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.

Standard Schedule (Indianapolis, Indiana):

• Full-time 5 days a week with 2 consecutive days off. Your days off will be assigned after training is completed, you will be assigned to have either Friday/Saturday, Saturday/Sunday or Sunday/Monday off.
• To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations.
• The schedule is provided two to three weeks in advance.

Pay Information:

• Starting rate $17.84/hr.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

• High school diploma or equivalent required.
• Customer service experience and effective verbal communication skills are required.
• A current, valid driver's license with good driving record is required.
• Physical requirements may include the ability to lift, push, or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours, and frequent schedule changes. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.
• At the American Red Cross, we conduct many mobile blood drives at businesses, schools, and many other locations. All staff work as a team to set up and tear down the equipment required to conduct a mobile blood drive.
• Basic computer skills are required. Must be proficient with Microsoft Office applications.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

• Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).
• Prior leadership experience.

BENEFITS FOR YOU:

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance your learning.

• Medical and dental Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO: Starting at 15 days a year; based on FLSA status and tenure.
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.
• 401K with Company Match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

Apply now! Joining our team will provide you with the opportunity to make a difference every day. | https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Indianapolis-IN/Blood-Collection-Staff---Customer-Service_RC79909.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most needed volunteer positions.

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