Blockchain Technical Support Manager

Tron Inc.; United States; On-site; USD 90,000 - 120,000; Part time

Job summary

A leading blockchain company is seeking a Blockchain Technical Support Manager (DevOps Manager) to support development and guide community developers on their platform. Candidates should have significant experience in both web2 and web3 environments and strong leadership skills. The role is remote and focuses on scaling teams while managing technical support operations. Passion for blockchain technology is essential.

Qualifications

• 3+ years of web2 development experience.
• 2+ years of web3 development experience.
• Ability to manage remote team dynamics.

Responsibilities

• Lead development and testing environments.
• Facilitate Web3 workshops for new developers.
• Manage relationships with vendors.

Skills

Web3 ecosystem knowledge

Technical support for developers

Blockchain infrastructure management

Agile project management

Web2 development experience

Web3 development experience

Education

Degree in Computer Science or related discipline

Tools

Slack

Zoom

Job description

Overview

Position: Blockchain Technical Support Manager, also known as DevOps Manager

Job Type: Independent Contractor (No insurance, PTO, & benefits; candidate will be responsible for any tax and insurance)

Location: Remote (United States only)

At TRON, we are at the forefront of creating value, publicizing innovation, and sharing products people love. Our team is passionate about creating compelling stories that inspire and help people connect. We collaborate closely with designers, software engineers, data analysts, and many others to solve complex challenges and craft powerful experiences. Our work touches millions while exemplifying a fundamental principle: “Focus on the user, and all else will follow.”

Our development team is looking for a strong Senior DevOps Manager to support the development of TRON and the developers building on it. This person will be responsible for systems, testing environments, production environments, and overall development strategies. The candidate must be comfortable leading other team members as we scale. The ideal candidate is strong technically, has led teams in the past, has helped ship and maintain web2 and web3 apps, and has a passion for blockchain and cryptocurrencies.

Experience & Responsibilities

• Experience in the general Web3 ecosystem - TVM/EVM development experience required.
• Development experience on TRON, BTTC, ETH, BNB, etc., will be considered.
• Providing technical support, guidance, and assistance to community developers building on the TRON platform, ensuring their successful integration and utilization of TRON's technology stack.
• Experience with Web2 and Web3 development environments and the ability to break concepts down for new/inexperienced developers.
• Collaborating with different groups such as product, creative, and other engineering teams
• Capable of facilitating a Web3 workshop presentation and assisting new developers
• Comprehending customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Strategizing the team structure, activities, and involvement in project management activities.
• Managing relationships with vendors and external interfaces
• Defining and setting development, testing, release, update, and support processes
• Possessing technical skills to review, verify, and validate software code within projects.
• Applying troubleshooting techniques to resolve code bugs

Who You Are

• A degree holder in Computer Science, a related discipline, or experience to offset this.
• 3+ years of web2 development experience.
• 2+ years of web3 development experience.
• Having publicly-viewable applications and being able to step through your Senior DevOps implementation considerations will be required.
• A comprehensive understanding of blockchain infrastructure management (nodes, etc.)
• Experience with agile project management processes.
• Experienced and comfortable with remote team dynamics, processes, and tools (Slack, Zoom, etc.)
• Passionate for blockchain, web3, and decentralizing the web; understand and agree with TRON’s mission, values, and team culture.

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