Blockchain L2 Support Specialist

Fun; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Fun is seeking an L2 Support Associate to handle technically complex cases in the fintech blockchain space. You will trace transactions, verify accounts, and resolve issues that require deep understanding of on-chain activity.

The role emphasizes precise documentation and strict adherence to approval processes. You’ll work with on-chain explorers like Etherscan and Solscan, using internal tools to reconstruct events and build auditable case files for review by leadership.

Qualifications

• 2–3 years of experience in a technical, support, or operations role.
• Comfortable navigating blockchain explorers (Etherscan, Solscan) and reading on-chain data.
• Meticulous and detail-oriented; investigations must hold up under scrutiny.
• Strong written communication for documenting investigations clearly.
• Comfortable working within defined approval frameworks rather than unilateral calls.

Responsibilities

• Investigate complex support cases end-to-end with technical depth.
• Build auditable case files that are consistent across reviewers.
• Use on-chain explorers, internal tooling, and blockchain data to understand what happened.
• Flag recurring issues and policy gaps to improve processes.

Skills

Technical support

Blockchain explorers

On-chain data

Documentation

Communication

Tools

Etherscan

Solscan

Job description

Fun is seeking an L2 Support Associate to handle technically complex cases in the fintech blockchain space. You will trace transactions, verify accounts, and resolve issues that require deep understanding of on-chain activity.

The role emphasizes precise documentation and strict adherence to approval processes. You’ll work with on-chain explorers like Etherscan and Solscan, using internal tools to reconstruct events and build auditable case files for review by leadership.