Block Advisors Client Service Professional

H&R Block; Northbrook (IL); On-site; USD 21,000 - 37,000; Part time

Job summary

H&R Block in Northbrook, IL seeks a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, schedule appointments, and support daily office operations alongside tax professionals. This in-person role offers hands-on training, potential pathway into tax preparation or office leadership, and requires availability during tax season, including evenings and weekends.

You will handle sensitive documents, maintain a welcoming, professional environment, and collaborate

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal skills and ability to collaborate with team members.
• Ability to multitask and manage competing priorities.
• Attention to detail and follow-through in daily tasks.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Microsoft Office

Scheduling systems

Education

High school diploma

Tools

Teams

Job description

About The Role

As a seasonal

• Greet clients warmly and create a welcoming, professional first impression as the face of the office


• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs


• Manage client check-in and intake processes, including scanning and organizing documents


• Maintain office organization and cleanliness to support a smooth, professional client experience


• Collaborate with tax professionals and team members to ensure seamless daily operations


• Handle sensitive client information with confidentiality, discretion, and care

About The Role

As a seasonal Client Service Professional / Receptionist at H&R Block, you'll be the welcoming first impression for every client. You'll manage client scheduling, support daily office operations, and work alongside a team of tax professionals. With training and support, this role can be a stepping stone into tax preparation or office leadership.

This role is in-person and not remote.

• Greet clients warmly and create a welcoming, professional first impression as the face of the office


• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs


• Manage client check-in and intake processes, including scanning and organizing documents


• Maintain office organization and cleanliness to support a smooth, professional client experience


• Collaborate with tax professionals and team members to ensure seamless daily operations


• Handle sensitive client information with confidentiality, discretion, and care

Required Qualifications

• Experience working in a fast-paced, client-centric environment


• Strong interpersonal and communication skills, with the ability to collaborate effectively with team members and serve clients professionally


• Ability to multitask and manage competing priorities throughout the day


• Organizational skills with attention to detail and follow-through


• Comfort using basic computer programs and digital tools (e.g., Microsoft Office, Teams and scheduling systems)


• Availability to work evenings and weekends during tax season

Preferred Qualifications

• High school diploma/GED or equivalent


• Previous experience in hospitality, call center, customer service or medical industries


• Previous experience in a receptionist, front desk, or administrative support role


• Experience working in a tax office, CPA firm, or financial services environment

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.

That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$15.40 - $27.00/Hr.