Block Advisors Admin

H&R Block, Inc.; Crest Hill, Northern (IL, KY); On-site; USD 37,000 - 55,000; Full time

Job summary

H&R Block is seeking a friendly front desk associate in Crest Hill, IL to greet clients, answer phones, schedule appointments and handle data entry for client files. You will support clerical tasks, assist with daily revenue processing, and maintain an organized office environment.

The role requires a high school diploma, strong customer service and proficiency with Microsoft Office. Experience with web-based apps and Teams is a plus.

Qualifications

• High school diploma or equivalent required.
• Customer service experience is important.
• Experience with multiple web-based applications.
• Computer knowledge with Microsoft Office Suite.
• Phone skills are required.
• Associate's degree or equivalent experience preferred.

Responsibilities

• Greet clients and answer phones in a friendly, inviting manner.
• Schedule clients for appointments and process filings.
• Data entry for client files and office reporting.
• Maintain office cleanliness and organization with the team.
• Assist with payments and daily revenue processing.
• Perform clerical tasks and other duties as assigned.

Skills

Customer Service

Phone skills

Data entry

Web-based applications

Education

High school diploma or equivalent

Associate's degree (preferred)

Tools

Microsoft Office

Teams

Job description

About the Role

Greet clients and answer phones in a personalized, friendly, and inviting manner. Schedule clients for appointments. Complete data entry for client's files and office reporting. Maintain office cleanliness and organization of resources with team members. Performs general clerical and administrative support of a responsible and confidential nature. Assists with filing, correspondence, faxing, preparation & distribution of documents and other material for clients and office. Take payments and assist with processing and reporting of daily revenue.

• Answer Phones, check in clients for appointments


• Receive Drop offs and client data in office and through mail


• Data entry related to tax, bookkeeping, and payroll work


• Maintain professional office environment


• Ensure the office is using the appropriate network platforms to maintain client accounts and office programs


• Assists in the processing of completed work to present to the client


• Other office duties as assigned

Required Qualifications

• High school diploma or equivalent


• Customer Service


• Experience with multiple web-based applications


• Computer knowledge specifically with Microsoft Suites


• Phone skills

Preferred Qualifications

• Associate's degree in a related field or the equivalent through a combination of education and related work experience


• 1-2 Years Experience


• Technology driven


• Basic knowledge of Microsoft Suites including Teams


• Self-Motivated

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation.That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$17.64 - $26.49/Hr.