Blended Service Coordinator

Devereux Advanced Behavioral Health; Northern (KY); Hybrid; USD 31,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401(k) retirement plan

Employee assistance

Job summary

Devereux Advanced Behavioral Health is seeking a Blended Service Coordinator to assess, plan, coordinate and advocate for mental health services for a designated caseload in the Greater Pittsburgh Area. You will join a treatment team, promote recovery, and support individuals through community resources and natural supports.

The role emphasizes advocacy, timely documentation, and ensuring access to appropriate services, with on‑call weekend coverage and a 9–5 weekday schedule.

Qualifications

• Bachelor’s Degree in relevant field as listed (Social Work, Psychology, Criminal Justice, Pastoral Counseling, Counseling Psychology, Rehabilitation Counseling, Sociology, Education with Special Education, or Nursing with RN license).
• Minimum 1 year of experience in human services, community based preferred, and working knowledge of human services paperwork and regulation guidelines.
• Act 33/34 (PA State Criminal and Child Abuse) Clearances and FBI Clearance.
• Valid PA driver’s license and driving history of three (3) years with MVR required.

Responsibilities

• Advocate for and with the individual being served to ensure responsiveness from natural, community, geriatric and specialized services/supports.
• Maintain an accurate and timely record of Service Coordination activity by completing service documents within 24 hours.
• Ensure needs are met through natural supports, community and specialized services; assist individual and family to identify, link, access and coordinate resources.
• Provide on-site support for all in-patient MH commitments by considering alternatives to hospitalization first and advocating for admission.
• Provide culturally competent services respecting diverse backgrounds.
• Attend required trainings (37.5 hours annually).
• Ensure monthly contact at a minimum and manage a designated caseload.

Education

Bachelor’s Degree with major course work (min. 12 credit hours) in Social Work, Psychology, Criminal Justice, Pastoral Counseling, Counseling Psychology, Rehabilitation Counseling, Sociology, Education with a certificate in Special Education or Nursing with a Registered Nurse License. All degrees must come from an accredited college or university.

Job description

Description

Position: Blended Service Coordinator

Hourly Rate: $22.50-$27.84

Schedule: Monday through Friday 9a-5p, with some weekend on-call availability

Location: Greater Pittsburgh Area

Service Coordinators play a critical role in fulfilling the mission of TCV by providing professional assessment, coordination of mental health services and supports, service planning, linkage, referral, and advocacy services required for a safe and healthy community life based on the individual’s level of needs. The incumbent works as a member of a treatment/service team in order to promote individuals’ mental health recovery. We are looking for people who believe in a strengths-based approach and use positive practices to help guide their everyday activities. The Service Coordinator position is designed to:

• Advocate for and with the individual being served to ensure responsiveness from natural, community, geriatric and specialized services/supports. Advocacy includes providing information, removing barriers, creating options and resolving problems.
• Maintain an accurate and timely record of Service Coordination activity by completing service documents within 24 hours. Reviewing charts for compliance with regulations and preparing for formal audits.
• Ensure that individuals being served needs are met through the utilization of natural supports (family, friends), community and geriatric services and specialized services (MH/MR, supported employment, OVR, D&A). Assists individual and family to identify, link, access and coordinate such resources.
• Provide on-site support for all in-patient MH commitments by ensuring all alternatives to hospitalization have been considered first then advocating for admission.
• Provide culturally competent services with consideration for the individual's racial, religious, sex, sexual orientation, age and ethnic background and identification.
• Attend training programs provided through the State, County and TCV to assure that the incumbent is up to date on new approaches, best practices and recovery-oriented services. (37.5 hours of annual training is required.)
• Ensure the frequency of contact with the individual being served is based on the individual’s needs, but at the very least once a month. Provide a full range of Service Coordination services to a designated caseload.

Interested in advancing your career?

Devereux is proud to offer ASCEND - the first career accelerator program exclusively designed to give behavioral healthcare workers - the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition and student loan repayment!

Qualifications

EDUCATION & EXPERIENCE

• Bachelor’s Degree with major course work (min. 12 credit hours) in Social Work, Psychology, Criminal Justice, Pastoral Counseling, Counseling Psychology, Rehabilitation Counseling, Sociology, Education with a certificate in Special Education or Nursing with a Registered Nurse License. All degrees must come from an accredited college or university.
• Minimum of 1 year of experience in human services, community based preferred, and working knowledge of human services paperwork and regulation guidelines.
• Act 33/34 (PA State Criminal and Child Abuse) Clearances and FBI Clearance.
• Valid PA driver’s license and driving history of three (3) years with MVR required.

What Devereux TCV offers YOU:

• Competitive wages and comprehensive benefits package, including medical, prescription, dental and vision.
• Generous paid time off (PTO) and paid sick leave,
• 403 (b) retirement plan.
• Employee Assistance, wellness and work/life balance programs.
• Extensive opportunities for training, development and professional growth.
• Dynamic and supportive working environment.
• Our Devereux ASCEND program is a unique and comprehensive career accelerator program exclusively designed to give behavioral health team members the career guidance, one-on-one coaching, skills and financial assistance they need to reach their full potential.

Devereux/TCV has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. We foster a culture of reporting abuse and will cooperate with the authorities to the fullest extent possible.

Company Overview

Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults – and their families – every year.

Our Mission

Devereux changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.

With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care.

Our Culture, Our Expectations

At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide – every day – for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.

We believe a workplace rooted in inclusivity – offering a sense of belonging to all those who walk through our doors – is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world – one person, one family, one community at a time.

What Devereux Offers You

In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer;

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.
• Student loan debt assistance, tuition reimbursement and continuing education assistance.
• Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.
• Employee assistance / work-life balance program.

Visit www.mydevereuxbenefits.org to see why Devereux is a great place to work!

Devereux is a drug-free workplace, drug screening required. EOE

The employment policies of Devereux Advanced Behavioral Health are to recruit and hire qualified employees without discrimination because of race, religion, creed, color, age, sex, marital status, national origin, citizenship status, ancestry, disability, veteran status, communication ability, gender identity or expression or sexual orientation and to treat them equally with respect to compensation and opportunities for advancement - including upgrading, promotion and transfer - consistent with individual skills and the needs of Devereux.