Enhanced Clinical Service Coordinator Supervisor

Devereux Advanced Behavioral Health; Northern (KY); Hybrid; USD 57,000 - 68,000; Full time

Job summary

Devereux Advanced Behavioral Health in the Greater Pittsburgh Area seeks an Enhanced Clinical Service Coordination (ECSC) Supervisor to lead the Service Coordination team, oversee staff, and coordinate clinical services while ensuring compliance with policies and billing. This role requires strong leadership and a commitment to strength-based, trauma-informed care.

The successful candidate will manage operations, recruit and train staff, develop programs, and provide direct clinical services

Qualifications

• Master’s Degree in Social Work, Psychology, Counseling or a related CLINICAL discipline.
• At least five (5) years of progressively responsible experience in social services required; at least two (2) years of management and counseling experience recommended.
• Act 33/34 (PA State Criminal and Child Abuse) Clearances and FBI Clearance.
• Valid PA driver’s license and driving history of three (3) years with MVR required.

Responsibilities

• Lead and manage team operations to ensure quality, culturally competent service delivery.
• Oversee staff coverage, workflow, and productivity to maintain efficient operations.
• Recruit, train, supervise, and develop staff to meet performance standards and enhance service quality.
• Maximize revenue by optimizing service delivery processes and developing clinical groups.
• Support integrated service delivery through collaboration and communication across programs.
• Design and implement programs based on community needs and partnership opportunities.
• Promote continuous improvement by addressing service gaps and ensuring client satisfaction.
• Foster a team-oriented, mission-driven culture through clear communication and collaboration.
• Provide direct clinical services (individual/group therapy) and ensure compliance with documentation, supervision, and regulatory standards.
• Offer 24-hour crisis supervision/back-up support as scheduled.

Education

Master’s Degree in Social Work, Psychology, Counseling or a related CLINICAL discipline

Job description

Position

Enhanced Clinical Service Coordination (ECSC) Supervisor

Salary Range

$56,550 - $68,250 annually

Schedule

M-F 9a to 5p, with flexibility to meet the needs of the team and those served. Work hours are based on the needs of the program.

Location

Greater Pittsburgh Area

Devereux TCV Community Services is Hiring for an Enhanced Clinical Service Coordination (ECSC) Supervisor!

This position plays a critical role in fulfilling the mission of our Service Coordination department and Devereux TCV Community Services by providing a varying range of responsibilities for human, physical, and financial resources. The chosen candidate must have the ability to work independently, and as a member of a team, to facilitate the accomplishment of clear outcomes in full compliance with assessments, service planning, and billing in accordance with all relevant policies and procedures. We are looking for a compassionate individual who believes in a strength-based approach and uses positive practices to help guide their everyday activities.

ECSC Supervisor Responsibilities

• Lead and manage team operations to ensure quality, culturally competent service delivery.
• Oversee staff coverage, workflow, and productivity to maintain efficient operations.
• Recruit, train, supervise, and develop staff to meet performance standards and enhance service quality.
• Maximize revenue by optimizing service delivery processes and developing clinical groups.
• Support integrated service delivery through collaboration and communication across programs.
• Design and implement programs based on community needs and partnership opportunities.
• Promote continuous improvement by addressing service gaps and ensuring client satisfaction.
• Foster a team-oriented, mission-driven culture through clear communication and collaboration.
• Provide direct clinical services (individual/group therapy) and ensure compliance with documentation, supervision, and regulatory standards.
• Offer 24-hour crisis supervision/back-up support as scheduled.

Interested in advancing your career? Devereux is proud to offer ASCEND - the first career accelerator program exclusively designed to give behavioral healthcare workers - the career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition and student loan repayment!

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

Qualifications

EDUCATION & EXPERIENCE :

Qualifications:

• Master’s Degree in Social Work, Psychology, Counseling or a related CLINICAL discipline.
• At least five (5) years of progressively responsible experience in social services required; at least two (2) years of management and counseling experience recommended.
• Act 33/34 (PA State Criminal and Child Abuse) Clearances and FBI Clearance.
• Valid PA driver’s license and driving history of three (3) years with MVR required.

Company Overview

Devereux is one of the nation’s largest nonprofit organizations, providing services, insight and leadership in the evolving field of behavioral healthcare. Founded in 1912, Devereux operates a comprehensive national network of clinical, therapeutic, educational and employment programs that positively impact the lives of 10,000+ children, adults – and their families – every year.

Our Mission:

Devereux changes lives – by unlocking and nurturing human potential for people living with emotional, behavioral or cognitive differences.

With nearly 6,500 employees working in programs across the country, Devereux is a trusted partner for families, schools and communities, serving individuals in the areas of autism, intellectual and developmental disabilities, specialty mental health, education and foster care.

Our Culture, Our Expectations

At Devereux, Servant Leadership is embedded throughout our culture and every aspect of our organizational framework. Our mission-driven, people-first mindset is at the heart of the compassionate and high-quality programming we provide – every day – for the individuals and families we serve, and other key stakeholders. Devereux offers challenging and exciting work, and our team environment creates an empowering, positive and rewarding atmosphere. To be successful at Devereux, you will: put the needs of others first, feel called to serve and called to lead. As a member of our team, you will be a significant part of our commitment to providing a welcoming and supportive work environment across all programs and services, and within all policies and employee practices.

We believe a workplace rooted in inclusivity – offering a sense of belonging to all those who walk through our doors – is fundamental to delivering the highest quality healthcare services. Through open dialogue and the creation of brave spaces, we will engage in work that gives each of us a chance to change the world – one person, one family, one community at a time.

What Devereux Offers You

In addition to a competitive salary, Devereux provides a comprehensive health and welfare program to eligible full-time employees, family members and domestic partners. Eligible employees are eligible to start benefits after 30 days of employment. In addition, we offer;

• Medical (including telemedicine via phone, web, app), dental, prescription drug, preventative care, and mental health services.
• Student loan debt assistance, tuition reimbursement and continuing education assistance.
• Generous time-off (start accruing 1st day), 403(b) retirement plan with matching benefit, and voluntary/employee paid supplemental life and accident coverage.
• Employee assistance / work-life balance program.

Visit www.mydevereuxbenefits.org to see why Devereux is a great place to work!

Devereux is a drug-free workplace, drug screening required. EOE

The employment policies of Devereux Advanced Behavioral Health are to recruit and hire qualified employees without discrimination because of race, religion, creed, color, age, sex, marital status, national origin, citizenship status, ancestry, disability, veteran status, communication ability, gender identity or expression or sexual orientation and to treat them equally with respect to compensation and opportunities for advancement - including upgrading, promotion and transfer - consistent with individual skills and the needs of Devereux.