Blackjack Floor Supervisor - 33329

Winstar; Ardmore (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

Chickasaw Nation's Lakecrest Hotel and Casino in Oklahoma is hiring a Full-Time Blackjack Floor Supervisor to lead table games operations on the casino floor.

The role emphasizes exceptional customer service, rule compliance, supervision of dealers, and coordinating with supervisors to ensure smooth table banks and accurate paperwork. Applicants should have a high school diploma or equivalent, at least one year of related experience, and pass gaming background checks.

Qualifications

• High school diploma or equivalent required.
• Experience with 10-key adding machine preferred.
• Must pass gaming background check per credential requirements.

Responsibilities

• Provides first class customer service to internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Initiates and observes the dealers during the table banks open and close process, including verifying the playing cards, ensuring the shuffle machine is in working condition, and verifying the table bank paperwork is completed, signed, and submitted to the Pit Supervisor/ Shift Supervisor or locked in a table bank
• Controls table bank inventory by initiating and completing fills to the table bank and credits to the table bank following all electronic and paper process provided and communicate errors in this process through proper line of support
• Initially investigates all patron disputes using available means such as: dealer information, player information, and surveillance information to resolve the dispute, report all decisions and information to the next level supervisor or line of support, prepare information reports as needed for documentation
• Maintains physical presence on casino floor to ensure all games are played within compliance regulations, continually observe games in progress for possible irregularities in player or dealer conduct, and inform next level supervisor or line of suppor of any deviation from standard dealing procedures
• Identifies barred patrons using the table view system and immediately communicates barred persons information to the next level supervisor or line of support
• Prepares and maintains the rotation form and early out list for all dealers on a daily basis and communicates this information in written format to the incoming relief Floor Supervisor
• Communicates all information about assigned section to the incoming relief supervision including table losses, tracked players, and irregular situations
• Assumes the Pit Supervisor role in the absence of the Pit Supervisor, including all Pit paperwork, directs the opening and closing of tables, reports any concerns to the Pit or Shift Supervisor upon their return, and assumes dealer role when needed due to staffing or unexpected increase in business
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Assists with orientation, special activities and training on specific procedures, tasks or equipment
• Mentors, coaches, develops and assists in training in assigned area
• Communicates employee concerns to the next level supervision or management and participates in investigations while maintaining confidentiality; effectively resolves all minor concerns or complaints
• Performs all other duties as assigned

Skills

10-key adding machine

Education

High School, GED or Equivalent

Job description

Posted yesterday | Apply before October 30, 2026

Description

We are currently looking for aFull-Time Blackjack Floor Supervisorto join our team located at the Lakecrest Hotel and Casino

Responsibilities

• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Initiates and observes the dealers during the table banks open and close process, including verifying the playing cards, ensuring the shuffle machine is in working condition, and verifying the table bank paperwork is completed, signed, and submitted to the Pit Supervisor/ Shift Supervisor or locked in a table bank
• Controls table bank inventory by initiating and completing fills to the table bank and credits to the table bank following all electronic and paper process provided and communicate errors in this process through proper line of support
• Initially investigates all patron disputes using available means such as: dealer information, player information, and surveillance information to resolve the dispute, report all decisions and information to the next level supervisor or line of support, prepare information reports as needed for documentation
• Maintains physical presence on casino floor to ensure all games are played within compliance regulations, continually observe games in progress for possible irregularities in player or dealer conduct, and inform next level supervisor or line of suppor of any deviation from standard dealing procedures
• Identifies barred patrons using the table view system and immediately communicates barred persons information to the next level supervisor or line of support
• Prepares and maintains the rotation form and early out list for all dealers on a daily basis and communicates this information in written format to the incoming relief Floor Supervisor
• Communicates all information about assigned section to the incoming relief supervision including table losses, tracked players, and irregular situations
• Assumes the Pit Supervisor role in the absence of the Pit Supervisor, including all Pit paperwork, directs the opening and closing of tables, reports any concerns to the Pit or Shift Supervisor upon their return, and assumes dealer role when needed due to staffing or unexpected increase in business
• Maintains knowledge of, follows, and enforces all rules, regulations, policies and guidelines for assigned area
• Assists with orientation, special activities and training on specific procedures, tasks or equipment
• Mentors, coaches, develops and assists in training in assigned area
• Communicates employee concerns to the next level supervision or management and participates in investigations while maintaining confidentiality; effectively resolves all minor concerns or complaints
• Performs all other duties as assigned

Competencies

• Able to follow instructions, both written and oral
• Ensures compliance
• Card and Table Games compliance
• Able to adhere to all scheduling and attendance requirements
• Honesty, truthfulness, reliability, accountability
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Read, understand, apply, and retain knowledge of Title 31 subject matter
• Works well within a team
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Uses voice in authoritative manner

Skills

• 10-key adding machine

Experience

• 1 year directly related experience

Education

• High School, GED or Equivalent

Credentials

• Pass gaming background check
• CDNC certified blackjack dealer
• Gaming license or permit as required by assigned position

Working Conditions

• May work where cigarette smoking occurs
• Bright and Flashing lights
• Fast-paced environment
• May work in loud or noisy areas
• Noisy
• Potential exposure to blue and or white light
• Communications written, verbal
• May be required to assist individuals with unmanaged emotions
• Pass pre-employment drug test
• Hand-eye coordination, reach and grasp
• Manual dexterity
• Sitting up to 100% of shift
• Standing up to 100% of shift
• Visual acuity for detail, distance, color, depth perception
• Walking up to 25% of shift
• May work day shift
• May work evening shift
• May work holidays
• May work night shift
• May be on-call
• May work rotating shifts
• May work weekend shift

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission

• To enhance the overall quality of life of the Chickasaw people.

Vision

• To be a nation of successful and united people with a strong cultural identity.

Core Values

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork