Bistro Wait Staff - Part Time

Four Points by Sheraton Norwood; Norwood (MA); On-site; USD 11,000 - 12,000; Full time

Benefits offered by this job

Marriott employee discounts

Job summary

The Wait Staff position at Four Points by Sheraton Norwood, located in Norwood, MA, offers an opportunity to deliver courteous service in a dynamic hotel setting owned by Hobbs Brook Real Estate LLC. The role requires flexible shifts, including days, evenings, and weekends, with a pay of $8.15 per hour plus tips and Marriott employee discounts.

A high school diploma or GED is required, and prior wait staff experience is preferred.

Qualifications

• Excellent verbal and communication skills.
• Ability to handle difficult situations with composure.
• Must be personable, friendly and provide excellent customer service.

Responsibilities

• Provide courteous table service to dining room guests and take orders.
• Deliver and retrieve all courses using proper serving techniques.
• Ensure dining room charges are entered accurately into the POS system and balances at shift end.
• Greet customers professionally and maintain a positive attitude.
• Ensure compliance with state and local sanitation codes and company standards.
• Complete all side work and prepare dining room prior to service.

Skills

Customer service

Communication skills

Professionalism

Flexibility

Education

High school diploma or GED

Job description

Job Description

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM.

Hobbs Brook Real Estate LLC is an innovative commercial real estate leader with a portfolio of forward-thinking, sustainable properties in the United States and Singapore. Shaping the market since 1952, the company acquires, develops, manages, and serves as a valued partner to a variety of stakeholders. Hobbs Brook Real Estate (HBRE) brings unique property visions to life with a commitment to improving both the environment and the community. For additional information, please visit www.hobbsbrook.com. HBRE is the real estate division of FM.

Location

This position is based at the Four Points by Sheraton Hotel & Conference Center in Norwood, MA. The property is owned by Hobbs Brook Real Estate LLC, the real estate division of FM, offering a dynamic hospitality environment with strong organizational support. The Four Points by Sheraton Norwood Hotel & Conference Center features 230 modern, smoke-free guestrooms, including allergy-friendly options, along with complimentary Wi‑Fi, parking, and access to the fitness center and indoor pool. With 28 meeting rooms and 40,000 square feet of event space, the hotel is well-suited for meetings and conferences of all sizes, and the Tiffany Ballroom to cater for social events. Guests can enjoy dining at One Bistro or the daily breakfast buffet at Zachariah’s. Convenient Norwood location provides easy access to Boston, Providence, Gillette Stadium, Legacy Place, and nearby commuter rail and Amtrak service.

Why Join Us

It’s a great opportunity to join an award-winning hotel in a collaborative, supportive, and high‑energy environment where your contributions are valued and growth is encouraged.

Shift Hours

Open Availability: Flexible scheduling required, including early shifts starting at 10am and evening shifts ending as late as 12am.

• We require open availability to align for business needs. This includes availability for the day, night, and weekends.

Holidays

• This is a 24/7 operation, so holiday coverage is required
• Christmas Day is the only exception unless an event is scheduled.

Responsibilities

The Wait Staff’s primary responsibility is to provide courteous table service to all dining room guests. Guests are welcome, and orders are taken. All courses are delivered and retrieved promptly. All meals and drinks are served to guests using proper serving techniques. Food and beverage charges are accurately recorded.

• Dining room tables are set with proper linen, China and silverware prior to service time.
• Perform side work duties such as folding napkins, refilling salt and pepper shakers, sugar bowls, organizing the supply storage room, other duties related as directed.
• Ensure that state and local sanitation codes are followed.
• Possess a positive attitude to create a nice first and welcoming first impression.
• Responsible for ensuring all dining room charges are entered into the POS system correctly, (Micros) and all sales are balanced at the close of the shift.
• Greet all customers professionally and have a positive attitude.
• Ensure proper food and beverage service per company standards as well as state and local laws
• All side work is completed at the end of the shift.

Qualifications

• At least 1 years of prior wait staff experience in a high end restaurant environment
• 2 years of prior wait staff experience preferred
• Excellent verbal and communication skills.
• Able to handle difficult situations (i.e. disgruntled customers).
• Must be personable, friendly, and provide excellent customer service. Professional posture.
• Ability to lift up to 10 pounds

Education

• High school diploma or GED required.

The hiring range for this position is $8.15 per hour plus tips.

In accordance with Massachusetts law, all tipped employees are guaranteed to earn at least the applicable state minimum hourly wage. If an employee’s combined hourly wage and tips fall below this threshold during any shift, Hobbs Brook will make up the difference to ensure compliance.

The final salary offer will vary based on geographic location, individual education, skills, and experience. This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing training.

Hobbs Brook Management LLC is an Equal Opportunity Employer and is committed to attracting, developing and retaining a diverse workforce.

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