Birthing Families Navigator (Hybrid)

Erie Family Health Centers; Waukegan (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

Erie Family Health Centers is seeking a Birthing Families Navigator to join the Case Management Department. The role involves coordinating prenatal, post-partum, and pediatric care with social services, conducting risk assessments, and facilitating referrals and home visitation as needed.

The position requires a Bachelor’s degree in social work or related field, at least two years’ health or community services experience (preferred), and bilingual English/Spanish proficiency.

Qualifications

• Bachelor’s degree in social work, child development, community health, or related field required.
• Intermediate proficiency in Microsoft Office required.
• Local travel required; valid Illinois driver’s license and automobile insurance required.
• Bilingual fluency (English/Spanish) required.

Responsibilities

• Provides services including coordination of primary care (prenatal, post-partum, and/or pediatric care) and social services, outreach, face-to-face follow ups, risk assessments, referrals, home visitation as needed, and tracking clients’ appointment failures.
• Collaborates with Birthing Families Navigators to provide continuous coverage throughout the day.
• Collaborates with client’s provider and care team.
• Displays familiarity with each client’s care plan and facilitates referrals and follow-up process.
• Maintains strong customer relations and completes monthly reports.

Skills

MS Office

Bilingual English/Spanish

IL driver’s license

Education

Bachelor’s degree in social work, child development, community health, or related field

Job description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Case Management Department! The Birthing Families Navigator works with medical providers and care teams to identify potential clients, assist, and deliver supportive services to clients. The Birthing Families Navigator’s role includes outreach, advocacy, assessments, care plans, referrals, home visitation as needed, and documentation in funder data management system and electronic health record.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

• Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Provides services including coordination of primary care (prenatal, post-partum, and/or pediatric care) and social services, outreach, face-to-face follow ups, risk assessments completion, referrals, home visitation as needed, and track clients’ appointments failures.
• Collaborates with fellow Birthing Families Navigators to provide constant floor coverage so as to ensure productive presence of a Birthing Families Navigator throughout the day.
• Collaborates with client’s provider and care team.
• Displays familiarity and knowledge of the care plan of each client and facilitates referrals and follow-up process.
• Displays excellence in customer relations.
• Completes monthly reports as assigned.
• The work schedule for this role is aligned with Erie's hours of operations.

Qualifications

Education

Required

• Bachelor’s degree in social work, child development, community health, or related field is required.

Experience

Preferred

• A minimum of two years' work experience in health, social or community services preferred.

Skills And Knowledge

Required

• Intermediate proficiency in Microsoft Office required.
• Local travel required, valid Illinois driver’s license and automobile insurance also required.
• Bilingual fluency (English/Spanish) is required.

Preferred

• Cultural competency to work in a low income, minority environment.
• Ability to maintain confidentiality and trust from clients.
• Ability to establish and maintain effective working relationships with customers, clients, and community partners.
• Ability to work well individually and as part of a team.
• Record keeping methods, practices, and procedures.

The Erie Advantage Pledge

Working Together For What Matters Most

Erie makes a pledge that all current and future employees can feel confident that:

• Our mission, vision, and values unite us.
• Our voices matter.
• We do things well.
• Our inclusive culture promotes balance and belonging.
• We find our career sweet spot at Erie.