Birthday Party & Class Host (Event Coordinator)

Michaels Stores; Bend (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading craft retail company in Bend, OR, is seeking an energetic individual to coordinate events and enhance customer experiences. The ideal candidate will be involved in planning parties and craft classes while providing excellent service to customers of all ages. Candidates should have strong communication skills, experience working with children, and be comfortable in a retail environment. This position requires standing for long periods and may involve lifting items. Apply now to join a vibrant retail team!

Qualifications

• Retail and/or customer service experience is preferred.
• Ability to handle job stress and interact effectively with others.
• Physical fitness to stand for long periods and perform manual tasks.

Responsibilities

• Plan and coordinate multiple events including children's parties.
• Engage with clients and demonstrate craft activities.
• Provide fast and friendly customer service at checkout.

Skills

Energetic and enthusiastic personality

Excellent people skills

Good communication skills

Organizational and creative problem-solving skills

Experience working with children

Job description

Store - BEND, OR

Responsibilities

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards. Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience.
• Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with Omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross‑trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.

Preferred Knowledge / Skills / Abilities

• Energetic and enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills, including written, verbal, nonverbal, and listening skills.
• Organizational, interpersonal, and creative problem‑solving skills.
• Retail and/or customer service experience.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
• If an accommodation is needed to perform these functions, please contact your supervisor to determine if a reasonable accommodation is available.
• Public retail store setting; some areas may be climate‑controlled, some not; some outdoor work may be required.
• Work hours include nights, weekends, and early mornings.

Work Environment

Public retail store setting with typical environmental conditions. Subject to occasional use of glass cutter and heat press in the Frame shop.

Applicants Must Satisfy Federal, State, and Local Legal Requirements

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Equal Opportunity Employer

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals and to providing reasonable accommodations for people with disabilities. If an accommodation is required, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).