PT Party host

3M HEALTHCARE; Town of Texas (WI); On-site; USD 31,000 - 42,000; Full time

Job summary

Michaels in Wisconsin is seeking an Event Coordinator to plan, coordinate, and run engaging store events, including children's birthday parties, to deliver a stress-free, fun experience for guests. You will help customers shop, assist with craft classes, manage logistics such as setup and cleanup, and ensure safety and cleanliness while promoting the store's rewards program.

The role requires energy, strong people skills, and experience with retail or customer service, with weekend/evening hours

Qualifications

• Retail or customer service experience required.
• Experience working with children and children's events.
• Excellent communication, interpersonal, and problem-solving skills.
• Energetic, enthusiastic, and positive attitude.
• Good organization and teamwork abilities.

Responsibilities

• Plan and coordinate multiple events at once, including children's parties.
• Engage with guests of all ages and demonstrate crafts.
• Assist customers in-store and provide fast, friendly checkout.
• Support omni-channel processes and store operations.
• Set up and break down events; maintain store cleanliness and safety.
• Communicate events with clients and team members.

Skills

Customer service

Children's events

People skills

Retail experience

Communication skills

Job description

Job Overview

Plan, coordinate, and facilitate events (including kids birthday parties) within a Michaels store to provide a stress‑free, fun, and engaging experience for guests. Deliver friendly customer service by helping customers shop at our store and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete operational tasks including truck unload, merchandise duties, and maintaining store recovery standards as needed to deliver our Brand Promises.

Event Coordination

• Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events.
• Engage with clients of all ages, from 4 to 94+, by creating an environment of fun and creativity.
• Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
• Facilitate and implement party add‑ons such as goody bags, balloons, etc. to company standards.
• Communicate events with clients and store team members.
• Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed.
• Adjust plans and events based on client’s feedback and needs.
• Create backup or emergency plans to be executed as needed.
• Ensure client satisfaction for scheduled events.
• Uphold the company’s cleanliness and safety standards.
• Set up, break down, and clean before and after each event.

Customer Experience

• Help customers shop, locate products, and provide them with solutions.
• Provide fast and friendly checkout experience.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance.
• Perform Store in Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in Custom Framing selling and production.
• Participate in daily store cleanliness activities including (but not limited to) sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms.
• Other duties as assigned.

Preferred Knowledge, Skills & Abilities

• Energetic, enthusiastic personality.
• The ability to handle job stress and interact effectively with others, including guests of all ages and co‑workers.
• Excellent people skills.
• Experience working with children and children’s events.
• Good communication skills including written, verbal, non‑verbal, and listening skills.
• Organizational, interpersonal, and creative problem‑solving skills.
• Retail and/or customer service experience required.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment

Public retail store setting. All public areas are climate‑controlled; some stock rooms may not be climate‑controlled. Some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. The frame shop contains a glass cutter and heat press. Work hours include nights, weekends, and early mornings.

Legal and Equal Opportunity

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Missions are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL). Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.