Barista

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Oklahoma City Hotel is hiring a Barista / Cashier for Park Grounds Coffee House. You will provide fast, friendly service, restock merchandise, and keep the coffee bar clean to ensure guest satisfaction.

The role requires at least 1 year of customer service, cash handling experience, and the ability to work a variety of shifts including weekends and holidays. Prior coffee house and/or hotel experience is a plus.

Qualifications

• Minimum 1 year customer service experience; in food/beverage and/or retail environment.
• Previous coffee house and/or hotel experience preferred.
• Cash handling and face-to-face customer service experience required
• Ability to input information into MICROS
• Ability to handle stressful situations with a calm demeanor
• Able to work weekends and holidays
• Food Handler and ABLE certification required

Responsibilities

• Communicate effectively with guests and associates.
• Listen to, understand, and clarify concerns raised by guests and coworkers.
• Remain professional in all situations.
• Work well in stressful, high-pressure situations.
• Follow proper uniform and grooming standards.
• Ensure lobby public areas are maintained with housekeeping liaison.
• Assist with monthly inventory.
• Maintain a clean workspace throughout the shift.
• Follow proper procedures for credit card and check transactions.
• Maintain a cash bank.
• Verify guest room numbers for room charges.
• Collaborate with other departments to meet guest needs.
• Adhere to proper food handling procedures.
• Know equipment use and safety procedures.

Skills

Customer service

Cash handling

MICROS

Communication

Calm under pressure

Teamwork

Guest requests

Shifts weekends

Food Handler certified

Education

Food Handler certified

Tools

MICROS

Job description

Omni Oklahoma City Hotel

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool.

Omni Oklahoma City Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, the Omni Oklahoma City Hotel may be your perfect match.

Barista / Cashier | Park Grounds Coffee House

Overview:

Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.

Responsibilities:

• Must be able to communicate effectively with guests and associates
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must remain professional in all situations.
• Must work well in stressful, high-pressure situations.
• Understand and acknowledge of proper uniform and grooming standards.
• Ensure that lobby public areas are maintained and cleaned by liaison with housekeeping department
• Assist with monthly inventory.
• Maintain a clean workspace throughout entire shift.
• Follow proper procedure for accepting credit cards and checks.
• Maintain a cash bank.
• Verifying guest room numbers for room charges.
• Interact with other departments to ensure guest needs are satisfied.
• Adhere to proper food handling procedures.
• Proper knowledge of equipment use and safety procedures.

Qualifications:

• Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
• Previous cash handling and face to face customer service experience required
• Ability to accurately and efficiently input information into MICROS
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department
• Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
• Must be ABLE & Food Handler certified.
• Must be able to work a variety of shifts, including weekends and holidays
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Requires frequent bending, reaching overhead, and twisting.
• Must be able to stand or walk for an extended period or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.