Biotech IT Engineer — GMP & Lab Systems Expert

Northway Biotech; Waltham (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Northway Biotech is seeking an IT Engineer to own day-to-day operation, maintenance, and improvement of the IT infrastructure on-site. You will support employees across business, laboratory, manufacturing, and facility systems within a GMP-regulated environment.

This role reports to the Head of Maintenance and Engineering and collaborates with Maintenance, Engineering, Quality, and external vendors to ensure reliable security and performance of critical systems.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field; equivalent experience may be considered.
• 3+ years of experience in IT engineering, systems administration, or technical support.
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 administration.
• Experience with server administration, networking, cybersecurity, and virtualization platforms (VMware preferred).

Responsibilities

• Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, printers, and peripherals.
• Provide technical support and training to end users on hardware, software, and IT systems.
• Maintain and administer Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and user access management.
• Manage and support servers, storage, virtualization platforms, backups, and cybersecurity measures.
• Maintain and administer local and wireless network infrastructure, internet connectivity, firewalls, and VPN access.
• Support computerized laboratory and manufacturing equipment, including associated software and network connectivity.
• Maintain and administer Building Management Systems (BMS), environmental monitoring systems, access control systems, CCTV/video surveillance, and other operational technology systems.
• Coordinate with equipment and software vendors for installation, maintenance, upgrades, and troubleshooting.
• Support data integrity, system security, disaster recovery, and business continuity initiatives.
• Participate in qualification, validation, change control, and compliance activities for computerized systems within a GMP-regulated environment.
• Maintain accurate IT documentation, inventories, procedures, and system records.
• Support implementation of new technologies and continuous improvement projects across the site.

Skills

Windows OS

Microsoft 365 admin

Server administration

Networking

Virtualization (VMware)

SQL

GxP familiarity

Troubleshooting

Education

Bachelor's degree in IT/CS/IS

Tools

VMware

SQL

Linux

Job description

Northway Biotech is seeking an IT Engineer to own day-to-day operation, maintenance, and improvement of the IT infrastructure on-site. You will support employees across business, laboratory, manufacturing, and facility systems within a GMP-regulated environment.

This role reports to the Head of Maintenance and Engineering and collaborates with Maintenance, Engineering, Quality, and external vendors to ensure reliable security and performance of critical systems.