Senior IT Helpdesk & Infrastructure Lead (On-Site, GxP)

Neurona Therapeutics; South San Francisco (CA); On-site; USD 80,000 - 105,000; Full time

Job summary

Neurona Therapeutics in South San Francisco, CA is seeking an IT Helpdesk and Infrastructure Support professional to maintain and secure our local IT environment. You will own onsite operations, support end users, manage devices, networks, and servers, and collaborate with cross-functional teams to keep critical systems available.

The ideal candidate has 3–5 years of IT infrastructure or helpdesk experience in regulated environments, including IAM and backup testing, and experience supervising

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3–5 years in IT infrastructure/helpdesk support, with direct exposure to regulated environments (GxP, 21 CFR Part 11, or similar).
• Hands-on experience managing local network, server, and infrastructure environments.
• Experience managing or supervising MSP/staff-augmentation resources, including SLA and ticket-quality oversight.
• Working knowledge of IAM/privileged access administration in validated systems.
• Familiarity with backup/restoration testing and data integrity requirements in GxP environments.
• Strong communication skills, with the ability to work cross-functionally with both technical and non-technical stakeholders.
• Relevant certifications a plus (A+, Network+, Security+, or similar).

Responsibilities

• Onsite MSP Leadership and Central Escalation Point.
• Owns local network, server, and core infrastructure management.
• Reviews local tickets completed by the MSP to verify technical troubleshooting meets internal standards.
• Oversees and resolves issues when the MSP encounters blockers and acts as the technical authority.
• Executes high-risk IAM changes in validated systems with strict data integrity controls.
• Manages deployment, tracking and physical security of regulated terminals requiring data integrity.
• Performs and documents data restoration tests required by GxP regulations.
• Drives onboarding/offboarding workflow and ensures secure, timely task execution.
• Acts as permanent internal point of contact for on-site infrastructure outages.
• Provides hands-on Windows PC and Mac troubleshooting across hardware, software, and network issues.
• Builds relationships with employees and maintains clear issue resolution communication.
• Manages full IT asset lifecycle across the organization including hardware lifecycle.

Skills

IT infrastructure

Helpdesk support

MSP management

Vendors coordination

IAM/privileged access

Network administration

Server administration

Windows PC & Mac support

Data integrity in GxP

Education

Bachelor's degree in IT / CS or related field

Job description

Neurona Therapeutics in South San Francisco, CA is seeking an IT Helpdesk and Infrastructure Support professional to maintain and secure our local IT environment. You will own onsite operations, support end users, manage devices, networks, and servers, and collaborate with cross-functional teams to keep critical systems available.

The ideal candidate has 3–5 years of IT infrastructure or helpdesk experience in regulated environments, including IAM and backup testing, and experience supervising