Biometrics Fingerprint Technician — Frontline Support

Amentum; Pittsburgh (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Educational reimbursement

Parental leave

Employee stock purchase plan

Disability and life insurance

Pet insurance

Job summary

Amentum is offering an hourly, SCA-governed role based in the United States Citizenship and Immigration Services ASC, Pittsburgh. The position focuses on biometrics data collection, ensuring only authorized entrants, and delivering high-quality customer service on behalf of the U.S. Government.

The role requires the ability to obtain credentials, English language proficiency, and the capacity to work in a fast-paced public environment; training and certification are expected within sixty days.

Qualifications

• Must be able to obtain and maintain facility credentials/authorization.
• A High School Diploma or equivalent.
• Must be able to speak and write in English.
• Ability to stand upright on one’s feet for scheduled shift duration.
• Ability to hold and grasp applicant’s hands to obtain quality fingerprints.
• Ability to work in a high paced environment with the public.
• Ability to type and use basic computer skills.
• Successful completion of the biometrics training and become certified within sixty days.
• Desired: ability to speak a foreign language.

Responsibilities

• Complete biometrics registration for applicants seeking legal immigration to the United States.
• Ensure all who enter the ASC are approved applicants and visitors while providing both interior and exterior crowd control and assisting the staff in enforcing the rules and policies of the ASCs.
• Provide front-line customer service as representatives of Amentum and on behalf of the United States Government.
• Perform quality biometrics processing to include capturing electronic fingerprints, photographs, and signatures within established program-wide processing times.
• Screen applicants entering the facility to ensure they have a valid appointment notice and identification allowing their entry into the ASC.
• Utilize crowd control barriers to ensure a safe and organized entry into the facility.
• Visually inspect applicants and their belongings prior to allowing entry into the facility.
• Conducting periodic facility checks (both interior and exterior) reporting any concerns to the Site Supervisor to manage.
• Assist the Site Supervisor and/or government Immigration Service Officer in calling local law enforcement or first responders when necessary.
• Manage and complete with accuracy administrative paperwork such as tracking processing time for applicants, reconciliation paperwork of biometrics captured, assisting in maintaining a visitor control log for non-applicants entering the facility, signing off on facility checks and other administrative duties as needed.

Skills

English proficiency

Customer service

Biometrics

Fingerprinting

Typing

Public interaction

Documentation

Biometrics training

Foreign language (desired)

Education

High School Diploma or equivalent

Job description

Amentum is offering an hourly, SCA-governed role based in the United States Citizenship and Immigration Services ASC, Pittsburgh. The position focuses on biometrics data collection, ensuring only authorized entrants, and delivering high-quality customer service on behalf of the U.S. Government.

The role requires the ability to obtain credentials, English language proficiency, and the capacity to work in a fast-paced public environment; training and certification are expected within sixty days.