Bio-Security Specialist

XWELL; San Francisco (CA); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive Hourly Wage

Flexible scheduling

Medical Dental Vision and Pet Health

401K with Corporate Match

Generous PTO Plan

Tuition Reimbursement

Job summary

XWELL in San Francisco is seeking a Bio-Surveillance Specialist to engage international travelers and encourage voluntary swab collection to support CDC efforts in tracking variants and analyzing pathogens.

You will work in a busy airport setting, obtain the necessary security badge, and follow strict hygiene, confidentiality, and safety protocols while collaborating with management and the team to ensure a smooth operation.

Qualifications

• Willingness to work flexible hours, including nights, weekends, and holidays.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in using computer systems.
• Ability to obtain and maintain the required airport security badge.
• Minimum 1-2 years of customer facing experience.
• Ability to remain calm and composed in demanding environments.

Responsibilities

• Greet passengers and collect samples with professionalism.
• Collaborate with management and staff to foster team environment.
• Adhere to regulations and maintain participant confidentiality.
• Maintain station hygiene and report maintenance issues.

Skills

Customer service

Interpersonal skills

Communication

Organizational skills

Multitasking

Computer literacy

Flexibility

Hospitality experience

Education

High school diploma or GED

Job description

Description

XWELL is a leader in promoting health and wellness for airport travelers, boasting two decades of dedicated service and ongoing expansion. As a prominent travel, health, and wellness brand, we are revolutionizing the approach to well-being in the bustling airport environment. Our commitment is unwavering, and our XpresTest team plays a pivotal role by partnering with the U.S. Centers for Disease Control and Prevention (CDC).
Our collaborative efforts extend beyond COVID-19 variant detection, encompassing the comprehensive detection and sequencing of 30 different pathogens that could potentially be introduced into the U.S. by international travelers. In the capacity of a Bio-Surveillance Specialist, your role will involve engaging with international travelers, urging them to voluntarily provide swabs. This voluntary contribution significantly aids the CDC in tracking variants and understanding the presence of various pathogens.

Important Airport Badging Requirements

This role requires airport security badging through the airport authority and/or federal agencies such as TSA or Homeland Security. The process may include fingerprinting, identity verification, work authorization verification, and a criminal history records check. Complete and accurate information is required throughout the process.

Responsibilities:

Collecting Samples:

• Greet passengers with a warm and welcoming demeanor, creating a positive first impression.
• Maintain a professional and ethical approach in all interactions with the traveling public.
• Collect samples of flight wastewater to identify and analyze pathogens

Team Collaboration

• Collaborate with management and other staff to create a cohesive and positive work environment.
• Participate in team meetings and training sessions to enhance skills and stay informed about CDC updates.

Compliance:

• Adhere to all regulations and polices related to station operations.
• Maintain confidentiality regarding participants’ information.
• Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
• Follow XWELL policies and procedures related to health and safety.

Facility Maintenance:

• Ensure the cleanliness and orderliness of the station area.
• Report any maintenance issues to the appropriate personnel.

Required Qualifications:

• Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of airport travelers.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in using computer systems.
• Ability to remain calm and composed in demanding environments.
• Minimum 1 -2 years of customer facing experience
• Ability to obtain and maintain the required airport security badge

Preferred Qualifications:

• Previous experience in customer service and hospitality.
• Knowledge of HIPAA regulations.
• High school diploma or GED

Core Competencies

• Communication
• Results Driven
• Customer Focus
• Teamwork

Benefits:

• Competitive Hourly Wage
• Flexible scheduling
• *Medical Dental, Vision, and Pet Insurance
• 401K with Corporate Match
• Generous PTO Plan
• *Tuition Reimbursement