Public Health Specialist

XWELL

United States

Sur place

USD 35 000 - 50 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Competitive Hourly Wage

Flexible Scheduling

Medical, Dental, and Vision Benefits

401(k) with Company Match

Generous PTO Program

Résumé du poste

XWELL is seeking a Public Health Specialist to support health initiatives for airport travelers. This passenger-facing role involves engaging with travelers, collecting health-related information, and ensuring compliance with public health protocols.

The ideal candidate has a High School Diploma (GED acceptable) and at least 1 year of experience in customer-facing healthcare roles. Strong communication and interpersonal skills are essential for success in this position. Benefits include competitive pay and flexible scheduling.

Qualifications

Experience in customer-facing healthcare or public health-related roles.
Ability to engage with individuals from diverse backgrounds.
Strong organizational skills and attention to detail.

Responsabilités

Engage travelers and explain public health initiatives.
Collect health-related information and ensure compliance.
Support team collaboration and ensure operational readiness.

Connaissances

Customer service skills

Communication skills

Organizational skills

Attention to detail

Formation

High School Diploma or GED

Associate's degree in Public Health or related field

Description du poste

Description

Position Summary

XWELL is a leader in promoting health and wellness for airport travelers, with more than two decades of service and continued expansion across travel health and wellness services. Through our partnerships with public health agencies, healthcare organizations, and government stakeholders, we support programs that strengthen disease surveillance, public health preparedness, and traveler health initiatives.

The Public Health Specialist serves as a frontline representative supporting public health programs within airport environments. This role is passenger facing and will be directly responsible for communicating with passengers, collecting health-related information, and ensuring compliance with established public health protocols.

The ideal candidate has experience in patient-facing healthcare settings such as a Medical Assistant, Patient Care Technician, Certified Nursing Assistant, Phlebotomist, EMT, or similar healthcare support role. Strong communication skills, professionalism, and a passion for public health are essential to success in this position. This role serves as a key liaison between travelers and public health programs while helping support disease surveillance and health monitoring efforts.

Requirements

Responsibilities

1. Public Health Program Support

Engage travelers and explain the purpose and importance of public health surveillance and monitoring programs.
Educate participants on public health initiatives, disease prevention, and health promotion efforts.
Collect health-related information following approved procedures and training requirements.
Ensure accurate documentation and handling of participant information.

2. Participant Experience

Greet travelers with a professional, welcoming, and compassionate demeanor.
Answer participant questions regarding public health programs and procedures.
Foster trust and confidence through clear communication and exceptional customer service.
Maintain professionalism and cultural sensitivity when interacting with diverse populations.

3. Compliance and Quality Assurance

Adhere to all public health, regulatory, and operational requirements.
Maintain strict confidentiality of participant information and protected health information (PHI).
Follow HIPAA guidelines and applicable privacy regulations.
Ensure compliance with infection prevention and biosafety.
Complete required documentation accurately and timely.

4. Team Collaboration

Collaborate with management, healthcare personnel, and public health partners to support operational objectives.
Participate in training programs, team meetings, and ongoing professional development.
Support continuous improvement initiatives and process enhancements.
Assist with onboarding and mentoring new team members as needed.

5. Facility and Operational Support

Maintain cleanliness and organization of workstations and public-facing areas.
Monitor inventory levels of supplies and report replenishment needs.
Support day-to-day operational activities to ensure smooth program execution.
Escalate operational concerns and participant issues to leadership when appropriate.

Required Qualifications

High School Diploma or GED required.
Minimum one (1) year of customer-facing healthcare, patient care, or public health‑related experience.
Excellent interpersonal, communication, and customer service skills.
Ability to effectively engage with individuals from diverse backgrounds.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to work flexible schedules, including nights, weekends, and holidays.
Ability to stand for extended periods and perform duties in an active airport environment.
Must be able to pass thorough criminal background check.

Preferred Qualifications

Associate's degree or coursework in Public Health, Healthcare Administration, Health Sciences, Biology, Nursing, or a related field.
Experience as a Medical Assistant, Certified Nursing Assistant (CNA), Patient Care Technician (PCT), EMT, Phlebotomist, or similar patient‑facing healthcare role.
Previous experience supporting public health, disease surveillance, screening, testing, vaccination, or community health programs.
Knowledge of HIPAA, infection prevention, and specimen collection protocols.
Experience working in healthcare, laboratory, public health, or airport environments.
Bilingual or multilingual language skills.

Competencies