Billing & Support Systems Engineer

ASM Research, An Accenture Federal Services Company; Indianapolis (IN); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company in Indianapolis, Indiana, seeks a Customer Support & Billing Operations Specialist to manage billing email requests, perform database research, and support environment testing. This role blends customer service with analytics across multiple systems.

You will handle inbound contacts via email, chat, or phone, log cases, and ensure timely follow-up while adhering to program guidelines.

Qualifications

• 2-5 years of experience in Customer Service or public relations.
• Excellent customer service skills with strong written communication.
• Ability to research data across multiple systems and cooperate with teams.

Responsibilities

• Handle billing related emails and service requests with accuracy.
• Research and analyze customer issues across databases and systems.
• Support testing in non-production environments and document defects.
• Log cases and maintain case notes for each interaction.
• Collaborate with technical teams to improve workflows and processes.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Tools

CRM systems

Ticketing systems

Job description

ASM Research, An Accenture Federal Services Company in Indianapolis, Indiana, seeks a Customer Support & Billing Operations Specialist to manage billing email requests, perform database research, and support environment testing. This role blends customer service with analytics across multiple systems.

You will handle inbound contacts via email, chat, or phone, log cases, and ensure timely follow-up while adhering to program guidelines.