Billing Operations & Systems Support Specialist

ASM Research, An Accenture Federal Services Company; Oklahoma City (OK); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company is seeking a Customer Support & Billing Operations Specialist to manage billing requests, run database research, assist with testing, and deliver high‑quality customer support. The role emphasizes accuracy, multi‑system collaboration, and proactive issue resolution.

Ideal candidates have 2–5 years in customer service or public relations, strong written communication, and the ability to work independently yet collaborate with teams across

Qualifications

• 2–5 years of related experience in customer service or public relations.
• Experience handling billing-related tasks and monitoring workflows.

Responsibilities

• Handle inbound customer contacts via phone, chat, and email with timely resolution.
• Review and respond to billing emails and service requests with accuracy.
• Document case notes and research findings across internal systems.
• Collaborate with technical teams to support testing in non-production environments.
• Identify process issues and escalate for resolution or workflow improvement.
• Maintain accurate records and contribute to knowledge articles.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

CRM systems

Education

High School Diploma or GED

Job description

ASM Research, An Accenture Federal Services Company is seeking a Customer Support & Billing Operations Specialist to manage billing requests, run database research, assist with testing, and deliver high‑quality customer support. The role emphasizes accuracy, multi‑system collaboration, and proactive issue resolution.

Ideal candidates have 2–5 years in customer service or public relations, strong written communication, and the ability to work independently yet collaborate with teams across