Billing & Systems Support Specialist

ASM Research, An Accenture Federal Services Company; Washington (District of Columbia); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing-related email requests, conduct database research, and assist with testing across multiple systems.

The role emphasizes strong analytical skills, attention to detail, and the ability to provide timely, courteous service while handling phone, chat, and ticketing inquiries in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2-5 years experience in Customer Service or public relations.
• Strong customer service skills and effective communication.

Responsibilities

• Maintains end-to-end responsibility for customer’s support needs with timely, courteous service.
• Monitors batch processing issues and errors; follows up on resolutions.
• Researches and analyzes customer service issues to provide timely information and solutions.
• Logs cases for phone, email, or web chat communications with customers.
• Collaborates with technical teams to support testing in non-production environments.

Skills

Customer service

Communication

Attention to detail

Multitasking

Independent work

Team collaboration

Phone communication

Problem solving

Interpersonal skills

Written communication

Education

High School Diploma or GED

Experience: 2-5 years in Customer Service/public relations

Tools

CRM systems

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing-related email requests, conduct database research, and assist with testing across multiple systems.

The role emphasizes strong analytical skills, attention to detail, and the ability to provide timely, courteous service while handling phone, chat, and ticketing inquiries in a fast-paced environment.