Billing Support Specialist: Invoicing & Data Excellence

ePlus inc.; United States; On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Stock purchase plan

Paid time off

Job summary

ePlus inc. is seeking a Support Billing Specialist to optimize billing processes across the Billing department. You will ensure accurate invoicing, timely task completion, and effective collaboration with internal partners to drive customer satisfaction.

The role requires 3-5 years in billing or accounting operations, strong communication, and proficiency with Ariba, Coupa, Excel, and ServiceNow. It is an in-office position with standard benefits and an at-will employment policy.

Qualifications

• Associate's degree preferred.
• 3-5 years of billing or accounting operations/support experience.
• Excellent interpersonal, verbal, and written communication skills.
• Highly organized with the ability to follow standardized procedures.
• Familiarity submitting invoices in Ariba and Coupa.
• Detail-oriented and able to work independently or as part of a team.
• Ability to multi-task and prioritize in a fast-paced environment with tight deadlines.
• Strong problem-solving skills and ability to offer creative solutions.

Responsibilities

• Manage Support Billing requests with accuracy and timeliness.
• Complete invoicing tasks for multiple divisions, utilizing Excel, Word, and specialized programs.
• Experience with ticket management - ServiceNow.
• Perform data entry for invoicing tasks, meeting daily, weekly, and monthly deadlines.
• Distribute invoices via print, email, and EDI.
• Ensure all necessary attachments and changes are included before sending invoices.
• Handle special billing requirements and invoice modifications for customers.
• Reprint and resend original invoices as needed.
• Apply critical thinking for effective decision-making in short-term and long-term scenarios.
• Proactively resolve issues with urgency, engaging necessary business partners.
• Cross-train to support Billing department team members as needed.
• Maintain accurate procedures and support process improvements.
• Provide excellent service to internal and external customers and collaborate effectively with business partners.
• Perform other duties and projects as assigned.

Skills

Communication

Organization

Detail-oriented

Problem-solving

Independent worker

Multi-tasking

Education

Associate's degree preferred

Tools

ServiceNow

Ariba

Coupa

Excel

Word

Job description

ePlus inc. is seeking a Support Billing Specialist to optimize billing processes across the Billing department. You will ensure accurate invoicing, timely task completion, and effective collaboration with internal partners to drive customer satisfaction.

The role requires 3-5 years in billing or accounting operations, strong communication, and proficiency with Ariba, Coupa, Excel, and ServiceNow. It is an in-office position with standard benefits and an at-will employment policy.