Billing Support Specialist — Empathetic Customer Care

Spectrum; Fond du Lac (WI); On-site; USD 32,000 - 46,000; Full time

Job summary

Spectrum is seeking a Customer Service Representative for our billing team. You will be the frontline contact, providing product knowledge and account support to customers, primarily via phone, while navigating multiple software programs.

We value empathetic communicators who can handle inquiries across shifts in a large, 24/7 call center environment and maintain high customer service standards.

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Ability to read, write, speak and understand English.

Responsibilities

• Provide product knowledge and account support to Spectrum customers on the billing team.
• Handle inbound calls related to billing inquiries.
• Navigate multiple computer programs while assisting customers over the phone.
• Collaborate with management on customer issue escalations.

Skills

Customer service

Communication

Phone etiquette

Problem-solving

Education

High school diploma

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative for our billing team. You will be the frontline contact, providing product knowledge and account support to customers, primarily via phone, while navigating multiple software programs.

We value empathetic communicators who can handle inquiries across shifts in a large, 24/7 call center environment and maintain high customer service standards.