Billing Support Specialist

Bloom Growth; Friendly (MD); Remote; USD 60,000 - 80,000; Full time

Job description

This is a Temporary (3 – 6 month project) for candidates based out of Latin America.

We are Bloom Growth—an ecosystem for the growth of your entire team. Our ecosystem includes foundational tools for strategic planning, defining roles, and a platform for both Leadership and Departmental teams to have powerful weekly meetings. Bloom is one brand within Winter International LLC. And, while you’ll be working for Bloom, you’ll have plenty of opportunities to connect with the rest of our Winter International LLC team.
This position is 100% remote. Actually, our entire company is fully remote!

About The Role
A Billing Support Specialist focuses on our overall client billing needs, specifically on helping to address overdue invoices and the collecting of failed payments while working with other billing team members to address issues at hand.

Duties/Responsibilities:

1. Track and address unpaid invoices, continually optimizing the process.
2. Resolve billing disputes and discrepancies in a timely and professional manner.
3. Generate and manage invoices for customers, ensuring accuracy and timeliness.
4. Work collaboratively with other team members to resolve customer billing issues.

Qualifications/What We Look For:

1. Previous Accounts Receivable experience preferred.
2. 2+ years of Software support experience in a B2B or SaaS organization is a plus.
3. Strong written and verbal communication skills.
4. Great troubleshooting skills.
5. Strong attention to detail is required.
6. Exceptional at follow-through.

About You
Enough about us. The perfect fit for our team is…

1. A team player. You have no problem rolling up your sleeves to help out a colleague.
2. Friendly. You have a great attitude that lends itself to teamwork.
3. Motivated. You go the extra mile because, for you, the bare minimum isn’t an option.
4. An early adopter. You’re not intimidated by the latest tech. In fact, you love it!
5. Organized. You stay on top of projects, and things rarely fall through the cracks.
6. An optimizer. You are constantly looking for a better way to get things done, and you like sharing your ideas.
7. Inquisitive. You love asking questions (specifically, “why?”).

The Hiring Process
We take our hiring very seriously—and we hire equally for ability as we do culture fit. The last thing we want is for you to land a job you’re not happy or excited about. That’s not good for you, and it wouldn’t be good for us, either. Here’s a snapshot of what you can expect from our hiring process.
Please note steps may vary slightly depending on the position.

1. Phone Screen
2. Interview with your direct supervisor.
3. Technical interview (if applicable)
4. Cultural interview

During the interview process, we’ll also ask you to take the Predictive Index Behavioral Assessment. The Predictive Index measures your most natural behavioral tendencies and overall learning ability. It is not used as a disqualification tool, but rather a way to help us understand overall job fit, create unique interview questions based around your preferences, and ultimately create a better onboarding experience if you inevitably join our team.

Who We Are
At every level, we’re committed to having a culture that rocks. Our team is the most valuable asset we have, and we’re proud to be a diverse, international, and passionate group of people. We live and breathe honesty, kindness, helpfulness, continual learning, and creative problem-solving. All while being 100% remote!

Around the office (i.e., our Zoom rooms), you’ll hear the word “transparency” a lot, and for a good reason; we believe in radical candor. That is, we believe that honesty, openness, and empathy are just as powerful as a hard skill set, and we live that belief at every level of our organization.

Winter International LLC dba Bloom Growth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form I9 upon hire. Winter International LLC participates in the E-Verify program.