Billing Support Representative I - Remote, USA: 9:00am - 5:30pm PST

Tempus AI, Inc.; California (MO); Hybrid; USD 44,000 - 52,000; Full time

Job summary

Tempus AI, Inc. is seeking a Billing Support Representative I for a remote USA role. You will be the primary contact for billing questions from patients, clients, and payors, handling communications, estimates, payments, and patient correspondence.

The role requires at least 1 year in billing support, strong communication skills, knowledge of CPT/ICD10 codes, and proficiency with Office tools. Remote work is offered with US-based applicants.

Qualifications

• 1+ years of billing support experience.
• High school diploma or higher; Bachelor's degree preferred.
• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans.
• Excellent telephone and communication skills with a team mindset.
• Proficient with Microsoft Office, Google Chrome; familiarity with case management software (Salesforce).

Responsibilities

• Provide support to clients and patients in a timely and professional manner.
• Use critical-thinking to resolve billing issues.
• Retrieve inbound requests and respond or direct as needed.
• Communicate with patients via phone, email, chat, or text to gather information for billing.
• Document all interactions in Ambry systems accurately.
• Review, identify, and process documents appropriately.
• Know FAQs about Ambry products and processes.
• Assist inquiries with one-touch resolution when possible.
• Maintain organized documents and coordinate with internal teams.

Skills

Billing support

Communication

Microsoft Office

Salesforce

Education

High school diploma

Bachelor’s degree preferred

Tools

Salesforce

Case management software

Microsoft Office

Job description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Billing Support Representative I - Remote, USA 9:00am - 5:30pm PST

The Billing Support Representative’s role is to be the primary contact for billing questions received from patients, clients, and payors. In this role, Billing Support Representative provides client and patient support for billing-related issues, including but not limited to communicating estimated out-of-pocket costs, offering assistance options, providing billing status, quoting pricing, collecting payments and reviewing patient correspondence.

Essential Functions

• Provide support to clients and patients in a timely and professional manner
• Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues
• Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party
• Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing
• Document all client, patient, and payor interactions within Ambry systems completely and thoroughly
• Review, identify, and process documents appropriately
• Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed
• Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues
• Demonstrate the following skills and abilities: Organize and attach documents to its corresponding caseReal-time direct client communicationInter-departmental communication and coordinationPreliminary billing and insurance knowledgeCommunicate intermediate knowledge of Ambry products and systems to internal teams

Other duties as assigned

Qualifications

• 1+ years of experience in billing support
• Possesses a high school degree or higher (Bachelor’s degree preferred, but not required)
• Knowledge of CPT & ICD10 codes, medical terminology, insurance plans and processes
• General- Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet). Flexibility regarding job assignments
• Software Skills- Working knowledge of Microsoft Office, Google Chrome, and internet usage required. Salesforce or other case management software preferred
• Language Skills- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization
• Mathematical Skills- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals
• Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Certificates, Licenses, Registrations- none required
• Preferred Previous experience in health care or clinical laboratory administration is preferred Previous experience in customer service, specifically patient-facing in a health or wellness setting, is preferred Previous experience in insurance billing, including insurance verification, authorization, or collections #LI-AC #LI-REMOTE

Preferred

• Previous experience in health care or clinical laboratory administration is preferred
• Previous experience in customer service, specifically patient-facing in a health or wellness setting, is preferred
• Previous experience in insurance billing, including insurance verification, authorization, or collections #LI-AC #LI-REMOTE

$21- $25 per hour. The expected salary range above is applicable if the role is performed from California and may vary for other locations (Colorado, Illinois, NewYork). Actual salary may vary based on qualifications and experience.

Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical and other benefits depending on the position. Additionally, for remote roles open to individuals in unincorporated LosAngeles – including remote roles- Tempus reasonably believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers and other employees; accessing confidential information, including intellectual property, trade secrets, and protected health information; and appropriately handling such information in accordance with legal and ethical standards. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Ambry Genetics Corporation is a CAP-accredited and CLIA‑licensed molecular genetics laboratory based in AlisoViejo, California. We are a genetics‑based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster. At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting‑edge genetic testing solutions and continually sharing what we learn with the global scientific community. At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas. Our outstanding benefits program includes medical, dental, vision, FSA, paid sick leave and generous paid time off (PTO) program. The Company reserves the right to make changes to the 401k plan from time to time. You can learn more about the benefits here.

Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug‑free work environment. The Company believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with local laws such as Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. For the purpose of the above job description, “Essential Functions” are “Material Job Duties”. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. All qualified applicants will receive consideration for employment without regard to race (and traits historically associated with race, including, but not limited to hair texture and protective hairstyles such as braids, locks, and twists), color, creed, religion, sex, sexual orientation, gender identity, gender expression (including transgender status), national origin, ancestry, age, marital status or protected veteran status and will not be discriminated against on the basis of disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you have a disability or special need that requires accommodation, please contact us at [e-mail] Ambry does not accept unsolicited resumes from individual recruiters, third party recruiting agencies, outside recruiters or firms without an executed contract in place. We are not responsible for any fees related to resumes that are unsolicited or are received by Ambry. Such resumes will be deemed the sole property of Ambry and will be processed accordingly. To review Ambry’s Privacy Notice, click here: Ambry’s Privacy Notice To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics