Billing & Support Operations Specialist

ASM Research, An Accenture Federal Services Company; Pierre (SD); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing-related communications, perform data research, and support testing across multiple systems. The role emphasizes accuracy, timely responses, and customer care while handling inquiries via phone, email, and chat.

The position requires 2–5 years in customer service or public relations, a high school diploma or GED, and comfort with CRM/ticketing tools.

Qualifications

• High School Diploma or GED required.
• 2–5 years of experience in Customer Service or public relations.
• Experience in billing operations or technical support is preferred.

Responsibilities

• Manage billing related emails and service requests with accuracy and timeliness.
• Research and analyze customer issues, providing information and solutions.
• Log cases and document phone, email, or chat conversations with customers.
• Collaborate with technical teams to support testing in non-production environments.
• Maintain accurate records of customer interactions and research findings.
• Identify process issues and elevate for resolution or improvement.

Skills

Customer service

Written communication

Attention to detail

Multitasking

Data research across systems

CRM & ticketing knowledge

Tools

CRM systems

Ticketing software

Office suite

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing-related communications, perform data research, and support testing across multiple systems. The role emphasizes accuracy, timely responses, and customer care while handling inquiries via phone, email, and chat.

The position requires 2–5 years in customer service or public relations, a high school diploma or GED, and comfort with CRM/ticketing tools.