Customer Support & Billing Systems Engineer

ASM Research, An Accenture Federal Services Company; Providence (RI); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Customer Support & Billing Operations Specialist in Providence, RI to manage billing emails, perform data research, and assist with environment testing. The role emphasizes strong analytics, attention to detail, and multi-system coordination to deliver timely customer service.

Responsibilities include case logging, issue resolution, and cross-functional collaboration, with a focus on accuracy and quality across multiple channels.

Qualifications

• High School Diploma or GED required.
• 2-5 years in Customer Service or public relations.
• Strong written and verbal communication skills.

Responsibilities

• Manage billing-related email requests and data research.
• Provide customer support across phone, chat, and email.
• Monitor batch processing issues and validate data.
• Document cases and interactions with customers.
• Collaborate with technical teams for testing in non-production environments.
• Maintain accurate records of inquiries and resolutions.

Skills

Customer service

Attention to detail

Multitasking

Written communication

Verbal communication

Problem solving

Independent work

Team collaboration

Education

High School Diploma or GED

Tools

Ticketing systems

CRM systems

Office software

Job description

ASM Research, An Accenture Federal Services Company, seeks a Customer Support & Billing Operations Specialist in Providence, RI to manage billing emails, perform data research, and assist with environment testing. The role emphasizes strong analytics, attention to detail, and multi-system coordination to deliver timely customer service.

Responsibilities include case logging, issue resolution, and cross-functional collaboration, with a focus on accuracy and quality across multiple channels.