Billing Support Operations Manager (Remote)

Rula Health; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative healthcare organization is on the lookout for a Billing Support Operations Manager to lead their Central Support team. This pivotal role involves managing billing support specialists, optimizing processes, and enhancing user experience. The ideal candidate will bring extensive experience in medical billing and leadership, along with strong analytical skills to drive improvements. The company fosters a fully remote work environment, ensuring employees maintain a healthy work-life balance while receiving comprehensive health benefits and generous time-off policies. Join a mission-driven team dedicated to making mental healthcare accessible and effective for everyone.

Benefits

100% remote work environment

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Paid parental leave

Employee Assistance Program (EAP)

New hire home office stipend

Quarterly department stipend

Wellness events and lunch & learns

Community and employee resource groups

Qualifications

• 4+ years of medical billing support and leadership experience.
• Experience with data analysis and process optimization.

Responsibilities

• Manage and expand the Central Support team for billing.
• Lead Tier 3 Billing Support Specialists and offshore agents.

Skills

Medical Billing Support

Leadership

Data Analysis

Process Optimization

Collaboration

Education

Associate or Bachelor’s Degree

Tools

Google Sheets

Looker

Zendesk Explore

CRM Systems

Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

At Rula, we are seeking a Billing Support Operations Manager to manage and expand Rula’s Central Support team. This person will be responsible for leading our Tier 3 Billing Support Specialists and our offshore Tier 1 Billing agents in providing an effortless billing and user experience as our services continue to evolve in the pursuit of our mission.

This person will leverage their communication, operations, and data analysis skills to exceed KPIs/SLAs, build out processes for scale, and partner cross-functionally across the organization to improve our user experience. This role will be vitally important in the growth and scalability of Rula. We act with camaraderie, support, and a sense of urgency.

Required Qualifications

1. 4+ years of medical billing support, including experience with verification of benefits process, coding, insurance claims and billing processing, follow-up, revenue cycle management
2. 3+ years of leadership (managing billing support or similar teams)
3. Experience collecting, analyzing, and using survey data to understand and improve CSAT/DSAT
4. Experience with process mapping, performance metrics, and process optimization
5. Experience leveraging data to inform decisions
6. Experience collaborating successfully with cross-functional partners
7. Experience building processes and developing workflows independently

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

1. Associate or Bachelor’s Degree, or equivalent experience
2. Start-up experience
3. Experience working directly with patient populations or in healthcare and with a strong understanding of patient needs
4. Knowledge of the healthcare insurance industry and access/billing challenges
5. Experience with multi-channel support teams (phone, email, chat)
6. Experience using data analysis tools such as Google Sheets, Looker, Zendesk Explore
7. Strong knowledge of CRM systems and tools to enable support teams

We're serious about your well-being! As part of our team, full-time employees receive:

1. 100% remote work environment: Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
2. Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
3. Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
4. 401(k) plan access: Start saving for your future
5. Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
6. Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
7. Employee Assistance Program (EAP): Support for your mental and physical health
8. New hire home office stipend: Set up your workspace for success
9. Quarterly department stipend: Fund team-building activities or in-person gatherings
10. Wellness events and lunch & learns: Explore a variety of engaging topics
11. Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
12. Discounted programs: Fetch, SmartSpend, Ladder, SoFi

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.