Operations Manager, Care Concierge | Telehealth | Patient Experience

Allara; United States; Remote; USD 80,000 - 85,000; Full time

Job summary

Allara is seeking an Operations Manager to join their telehealth Care Concierge team. This fully remote role involves leading a dedicated shift in operational efficiency and enhancing patient experiences for women with hormonal health needs. The ideal candidate will possess a proven track record in team leadership and a passion for healthcare operations.

Benefits

Unlimited PTO

Equity

Medical, dental, and vision benefits

401(k) plan

Qualifications

• 3+ years managing multi-layered teams in customer support.
• Experience with data analysis to improve KPIs.

Responsibilities

• Lead and develop Supervisors and frontline teams.
• Drive operational excellence through optimized workflows.
• Oversee onboarding and performance management.

Skills

Team leadership

Workflow optimization

Data-driven decision-making

Communication

Education

Bachelor's degree in a relevant field

Job description

Operations Manager, Care Concierge | Telehealth | Patient Experience

Operations Manager, Care Concierge | Telehealth | Patient Experience

Get AI-powered advice on this job and more exclusive features.

Allara is a telemedicine platform delivering expert, multidisciplinary healthcare for women with hormonal conditions, covered by many insurance plans. Allara’s comprehensive telehealth platform pairs patients with a dedicated care team to provide expert medical guidance, nutrition and lifestyle coaching, and personalized treatment plans that go beyond the basics. As one of the fastest-growing women’s health platforms in the US, Allara provides innovative, high-quality care while addressing long-overlooked gaps in the healthcare system for women with hormonal health needs.

About the Role

Are you a strategic, compassionate leader who thrives in a fast-paced, mission-driven environment? Do you have a passion for healthcare operations and patient experience? We’re looking for an Operations Manager to lead our Care Concierge team, ensuring seamless support for both patients and providers while driving operational efficiency at scale.

Remote: Fully remote within the U.S.

What You’ll Do

• Lead, coach, and develop Supervisors and frontline teams to create a high-performance, patient-first culture.
• Drive operational excellence by optimizing workforce management, workflows, and team performance.
• Use data-driven decision-making to improve response times, retention, and overall efficiency.
• Partner with leadership, quality teams, and supervisors to refine processes and deliver an exceptional patient experience.
• Oversee onboarding, training, and performance management, ensuring continuous team development.
• Identify areas for improvement, implement solutions, and support the company’s growth at scale.
  
  

Who You Are

• 3+ years of experience managing multi-layered teams in a call center, customer support, or telehealth setting.
• Proven track record in team leadership, workflow optimization, and operational planning.
• Data-driven mindset with experience analyzing KPIs (contact rates, resolution times, satisfaction scores) to drive improvement.
• Strong communication and coaching skills, with a passion for team development.
• Ability to manage competing priorities and thrive in a fast-growing, high-impact environment.
  
  

What Allara Offers

Compensation & Career Growth

• $80k - $85k with opportunities for advancement
• Equity
• Professional development & employee learning programs
  
  

Work Environment & Flexibility

• 100% remote within the U.S.
• Unlimited PTO & 11 company holidays
• Annual onsite in NYC
  
  

Health & Wellness

• Medical, dental, and vision benefits
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Long- and short-term disability coverage
• Annual employee wellness stipend
  
  

Family & Future Planning

• 401(k) plan
• Parental leave & family planning support benefits
  
  

Additional Perks

• Company-issued laptop
• Annual work-from-home stipend
• A collaborative, mission-driven culture focused on improving patient care
  
  

At Allara, we believe in celebrating everything that makes us human and are proud to be an equal-opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. We’re an Equal Opportunity Employer and do not discriminate against candidates or patients based on race, color, gender, sexual orientation, gender identity or expression, age, religion, disability, national origin, protected veteran status, or any other status protected by applicable federal, state, or local law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at Allara by 2x

Get notified about new Operations Manager jobs in United States.

United States $110,000.00-$125,000.00 1 hour ago

New York City Metropolitan Area $70,000.00-$100,000.00 4 weeks ago

United States $45,000.00-$55,000.00 5 months ago

United States $90,000.00-$110,000.00 2 weeks ago

Brooklyn, NY $80,000.00-$90,000.00 1 month ago

Senior Operations Manager, NEMT (Fully Remote, U.S. Only)

Deputy Operations Manager Williamsburg, Kentucky

Business Operations Manager, One Medical Operations

Strategy & Operations Manager, Women's Social Clubs (Remote, Part-Time)

United States $114,330.00-$163,504.00 6 days ago

United States $100,000.00-$120,000.00 4 days ago

Minnesota, United States $85,000.00-$100,000.00 5 days ago

New York, United States $30.00-$40.00 16 hours ago

United States $100,000.00-$130,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.