Billing Support Operations Manager (Remote)

Rula; Los Angeles (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

Rula is seeking a Billing Support Operations Manager to manage its Central Support team. The role involves leading billing support operations and requires strong data analysis and communications skills to enhance user experience. The ideal candidate will have substantial experience in medical billing and team management, contributing to the growth and efficiency of the organization.

Benefits

Comprehensive health benefits

Generous time-off policies

Paid parental leave

Employee Assistance Program (EAP)

New hire home office stipend

Quarterly department stipend

Qualifications

• 4+ years of experience in medical billing support.
• 3+ years managing onshore and offshore teams in billing support.
• Experience in process mapping and performance optimization.

Responsibilities

• Lead Tier 3 Billing Support Specialists and offshore Tier 1 Billing agents.
• Manage the billing and user experience.
• Exceed KPIs/SLAs and improve processes for scalability.

Skills

Data analysis

Communication

Operations

Education

Associate or Bachelor’s Degree

Tools

Google Sheets

Zendesk Explore

Job description

Billing Support Operations Manager (Remote)

Join to apply for the Billing Support Operations Manager (Remote) role at Rula

Billing Support Operations Manager (Remote)

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Join to apply for the Billing Support Operations Manager (Remote) role at Rula

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About The Role

At Rula, we are seeking a Billing Support Operations Manager to manage and expand Rula’s Central Support team. This person will be responsible for leading our Tier 3 Billing Support Specialists and our offshore Tier 1 Billing agents in providing an effortless billing and user experience as our services continue to evolve in the pursuit of our mission.

This person will leverage their communication, operations, and data analysis skills to exceed KPIs/SLAs, build out processes for scale, and partner cross-functionally across the organization to improve our user experience. This role will be vitally important in the growth and scalability of Rula. We act with camaraderie, support, and a sense of urgency.

Required Qualifications

• 4+ years of medical billing support, including experience with verification of benefits process, coding, insurance claims, and billing processing, follow-up, revenue cycle management
• 3+ years of experience leading onshore and offshore teams, specifically in billing support or similar operational functions, with a strong background in BPO/vendor management
• Experience collecting, analyzing, and using survey data to understand and improve CSAT/DSAT
• Experience with process mapping, performance metrics, and process optimization
• Experience leveraging data to inform decisions and create OKRs/goals/metrics for their team
• Experience collaborating successfully with cross-functional partners
• Experience building processes and developing workflows independently
  
  

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Associate or Bachelor’s Degree, or equivalent experience
• Start-up experience
• Experience working directly with patient populations or in healthcare and with a strong understanding of patient needs
• Knowledge of the healthcare insurance industry and access/billing challenges
• Experience with multi-channel support teams (phone, email, chat)
• Experience using data analysis tools such as Google Sheets, Looker, Zendesk Explore
• Strong knowledge of CRM systems and tools to enable support teams
  
  

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
  
  

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Mental Health Care

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