Clinical Operations Manager (Remote)

Rula; Los Angeles (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in mental health care is seeking a Clinical Operations Manager to enhance provider quality across their network. This fully remote role requires strategic experience, strong analytical skills, and a passion for improving mental health care. Join a values-driven team that prioritizes diverse and inclusive culture while making a positive impact on mental health professionalism.

Benefits

100% remote work environment

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Paid parental leave for all parents

Home office stipend and quarterly team stipend

Qualifications

• 5+ years experience in strategy and operations-based roles.
• Expert-level proficiency with Excel/GSheets and SQL.
• Strong analytical mindset and attention to detail.

Responsibilities

• Drive provider quality by optimizing key management processes.
• Identify improvement opportunities and launch cross-functional initiatives.
• Influence stakeholders on quality management priorities.

Skills

Analytical skills

Project management

Attention to detail

Collaboration

Tools

Excel

GSheets

SQL

Looker

Salesforce

Job description

Join to apply for the Clinical Operations Manager (Remote) role at Rula

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About The Role

We are hiring a Clinical Operations Manager to drive provider quality at Rula by owning and optimizing key quality management processes across our network. This role will own specific programs within provider quality and will identify opportunities for improvement, launch cross-functional initiatives each quarter, and influence stakeholders to align on priorities.

Example areas of ownership include our provider quality reviews, provider-driven cancellations workstream, and note quality improvement. The ideal candidate is highly analytical (leveraging Excel/GSheets and SQL), has project management expertise, and brings a strong bias for action to spearhead efficiency.

Required Qualifications

• 5+ years of experience in strategy and operations-based roles (Business Operations, Product Operations, Consulting, etc.)
• Expert-level proficiency with Excel/GSheets, and advanced proficiency leveraging SQL for data analysis
• Skillfulness in applying structure, and bringing an attention to detail to prioritize project needs and drive continuous improvements
• Experience building trust and collaborating effectively alongside cross-functional stakeholders in a fast moving environment

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience in a high-growth startup environment
• Experience in consulting, banking or other analytical sector/industry
• Expertise using Looker and Salesforce
• Experience working with provider populations/clinicians and leading critical initiatives to improving outcomes

Benefits & Perks

• 100% remote work environment (US-based only)
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access
• Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care
• Paid parental leave for all parents
• Employee Assistance Program (EAP)
• Home office stipend and quarterly team stipend
• Wellness events and lunch & learns
• Community and employee resource groups

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to fostering a culture of inclusion where employees feel safe, seen, heard, and valued.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Mental Health Care

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