Clinical Operations Manager (Remote)

Behavioral Health Tech, Inc.; Los Angeles (CA); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading mental healthcare company seeks a Clinical Operations Manager dedicated to enhancing provider quality. This pivotal role involves optimizing management processes, engaging with stakeholders, and driving initiatives to improve patient outcomes. Candidates should possess strong analytical skills and a solid background in operational strategy, contributing to a mission-driven team committed to transforming mental health care.

Benefits

100% remote work environment

Comprehensive health benefits

401(k) plan access

Generous time-off policies

Employee Assistance Program (EAP)

New hire home office stipend

Quarterly department stipend

Wellness events and lunch & learns

Community and employee resource groups

Qualifications

• 5+ years in strategy and operations-based roles.
• Expert-level proficiency in Excel/GSheets and SQL.
• Experience collaborating with cross-functional stakeholders.

Responsibilities

• Drive provider quality by optimizing key management processes.
• Manage quality reviews and improve note quality.
• Launch cross-functional initiatives quarterly.

Skills

Analytical skills

Project management

Attention to detail

Collaboration

Tools

Excel

SQL

Looker

Salesforce

Job description

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms.

We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being.

We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

We are hiring a Clinical Operations Manager to drive provider quality at Rula by owning and optimizing key quality management processes across our network. This role will own specific programs within provider quality and will identify opportunities for improvement, launch cross-functional initiatives each quarter, and influence stakeholders to align on priorities.

Example areas of ownership include our provider quality reviews, provider-driven cancellations workstream, and note quality improvement. The ideal candidate is highly analytical (leveraging Excel/GSheets and SQL), has project management expertise, and brings a strong bias for action to spearhead efficiency.

Required Qualifications

• 5+ years of experience in strategy and operations-based roles (Business Operations, Product Operations, Consulting, etc.)

• Expert-level proficiency with Excel/GSheets, and advanced proficiency leveraging SQL for data analysis

• Skillfulness in applying structure, and bringing an attention to detail to prioritize project needs and drive continuous improvements

• Experience building trust and collaborating effectively alongside cross-functional stakeholders in a fast moving environment

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• 1+ years of experience in a high-growth startup environment

• Experience in consulting, banking or other analytical sector/industry

• Expertise using Looker and Salesforce

• Experience working with provider populations/clinicians and leading critical initiatives to improving outcomes

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments

• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States

• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA

• 401(k) plan access: Start saving for your future

• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)

• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering

• Employee Assistance Program (EAP): Support for your mental and physical health

• New hire home office stipend: Set up your workspace for success

• Quarterly department stipend: Fund team-building activities or in-person gatherings

• Wellness events and lunch & learns: Explore a variety of engaging topics

• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team

We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.