Billing Supervisor — Insurance Claims Leader

Centerstone; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Assistance program

Mileage reimbursement

Employee discounts

Culture & wellbeing

Benefits info at bottom

Job summary

Centerstone in St. Louis, MO, is seeking a Billing Specialist Supervisor to lead a busy insurance billing team, oversee posting and collection activities, and ensure timely, accurate claim submissions.

You will mentor staff, resolve complex account issues, and drive process improvements across the department. The ideal candidate has extensive billing experience, excellent communication and problem-solving abilities, and a commitment to quality customer service in a mission-driven healthcare

Qualifications

• Bachelor’s degree in health or human services, business, psychology, or related field; OR
• High school diploma with coursework in typing and business practices.
• At least five years of experience in an insurance billing or bookkeeping position.

Responsibilities

• Lead and support commercial billing staff by providing day-to-day guidance, technical assistance, training, performance evaluations, and supervision.
• Facilitate accurate and timely insurance claim submissions and help resolve billing or processing issues that impact reimbursement.
• Monitor unpaid and denied claims, review appeals, approve commercial refund requests, and communicate appeal status to the Director of Insurance Billing.
• Maintain accurate, up-to-date reporting on insurance billing, processing timelines, verifications, pre-certifications, denials, and payments.
• Audit staff reports related to claim denials and non-payments to identify issues and support timely follow-up.
• Analyze payment patterns for contracted insurance companies and out-of-network reimbursements, reporting findings quarterly to help inform contracting decisions.
• Review receivable accounts and assist with recommendations regarding collections, write-offs, and reimbursements.
• Evaluate quarterly workload reports and adjust commercial billing staff assignments based on results.
• Promote department and organizational goals by communicating strategic direction, encouraging team participation, and supporting the successful implementation of change and new ideas.
• Provide effective leadership through open communication, collaborative problem-solving, employee development, and appropriate management of challenging team situations.
• Perform other duties as assigned by the Director of Insurance Billing, Vice President, and/or Executive Team members.

Skills

Leadership

Communication

Customer service

Problem solving

Attention to detail

Insurance billing

Education

Bachelor’s degree in health or human services, business, psychology, or related field

High school diploma with coursework in typing and business practices

Job description

Centerstone in St. Louis, MO, is seeking a Billing Specialist Supervisor to lead a busy insurance billing team, oversee posting and collection activities, and ensure timely, accurate claim submissions.

You will mentor staff, resolve complex account issues, and drive process improvements across the department. The ideal candidate has extensive billing experience, excellent communication and problem-solving abilities, and a commitment to quality customer service in a mission-driven healthcare