Billing Supervisor

Schindler Elevator Corporation (U.S.); Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k match

Medical/Dental/Vision coverage

Vacation & sick time

Tuition reimbursement

Parental leave

Career development

Job summary

Schindler Elevator Corporation (U.S.) is seeking a Billing Supervisor in Atlanta to lead 8-12 invoicing specialists, ensuring accurate and timely service billing in line with contracts. You will drive process improvements, oversee metrics, and coordinate with field teams and customers on billing issues.

Responsibilities include audits, collaboration for gap closures, and partnering with RPA designers to automate repetitive tasks in SAP.

Qualifications

• 2-5 years of supervisory work experience in billing or credit and collections or a Bachelor's/Associate's Degree with 1-2 years of related experience.
• Bachelor's degree is preferred.

Responsibilities

• Supervise 8-12 Invoicing specialists, review performance and KPIs.
• Improve billing accuracy, ensure timely service billings per contracts.
• Lead calls with field org and customers to resolve billing issues.
• Drive automation initiatives with RPA designers in SAP.

Skills

Team leadership

Billing management

Process improvement

Education

Bachelor's or Associate's Degree

Tools

SAP

Job description

Location: Atlanta, GA, United States

Job ID: 91003

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don't just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Billing Supervisor

Your Main Responsibilities

PRIMARY FUNCTION / POSITION OVERVIEW:

Responsible for Service Billing customers with the objective of timely billing in accordance with contract terms. Direct supervision of Invoicing Specialist team to improve billing accuracy, while improving customer satisfaction. Participate in and facilitate monthly conference calls with FO as needed.

Essential Functions

35%

• Team Management:
• Supervise 8-12 Invoicing specialists’ daily functions including but not limited to periodic formal reviews of performance, actions, metrics, measurements and KPIs.
• Develop team members through training classes and direct supervision.
• Ensure billing team is following procedures outlined in SEC SRM policy and Service SOPs.
• Set team billing targets and KPIs and continually monitor actual vs target.

35% 2. Billing Accuracy and Efficiency:

• Consistently improve quality of billing to reduce revision invoice volume by ensuring all service billings are completed timely and in accordance with contract terms and conditions.
• Monthly/Quarterly invoice audit for billing due list cleanup and ongoing review for billing upload accuracy into 3rd party systems.
• Work closely with billing team and field organization to identify areas where improvement is needed and implement procedures according to findings.
• Responsible for accuracy of customer billing forms.
• Responsible for compliance with 3rd party billing platform requirements.

20% 3. Communication and Collaboration:

• Responsible for driving improvement in billing opportunity / billing gaps (billing vs. work in progress) by communicating with the field organization and directly with customers.
• Prepare for and lead conference calls for manual billing and GAP jobs with field organization. Highlight urgent billing issues and revisions required and actions needed to resolve. Set timeframes for resolution and monitor for completion.
• Communicate with customers to discuss discrepancies, investigate complaints, verify accuracy, and correct errors in billing as needed.
• Escalation of disputes to upper management as needed.

10% 4. Process & Technology Improvement

• Work with RPA designers to automate time-consuming processes in SAP.

What You Bring

Other: 2 - 5 years of Supervisory work experience in billing or credit and collections or a Bachelor's or Associates Degree with 1-2 years of previously noted experience. Bachelor's degree is preferred.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks' vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave - 100% base pay for 6 consecutive weeks within first year of a child's birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don't meet every single requirement? If you're excited about this role but your experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

Discover more on our career website.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

Chat to Apply: NO

Nearest Major Market: Atlanta