Billing Supervisor

TDIndustries, Inc.; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

TDIndustries, Inc. is seeking a Billing Supervisor to oversee invoicing, accounts receivable, and payment processes for our Dallas operation. You will supervise the Billing Specialist team, coach staff, and ensure accurate, timely billing while resolving customer questions.

Starting on-site with potential to become hybrid, you will use Oracle, Textura, and other ERP tools to monitor metrics, manage workflows, and maintain high service standards across the organization.

Qualifications

• High School diploma or GED is required.
• Associate degree in Business Administration or related field is preferred.
• 5+ years of related experience
• Excellent verbal and written communication skills
• Excellent organizational and supervisory skills. Ability to plan, delegate and control the work process
• Good analytical/critical thinking
• Ability to multitask, prioritize, and manage time effectively

Responsibilities

• Plans, coordinates, and administers customer service activities, including the development and supervision of Billing Specialist for the maximum utilization of resources
• Supervises, coaches, develops, and trains staff to achieve company and department objectives
• Communicates effectively to guarantee prompt and responsive service to customers’ immediate and long-term needs and requests, delivering first-rate service to meet or exceed their expectations
• Utilizes tools to manage quality and efficiency of transactions in a fast, accurate, customer friendly, and professional manner
• Monitors team dashboards and metrics and creates plans to address active and unresolved transactions

Skills

Critical Thinking

High-volume invoicing

Attention to detail

Manage time effectively

Leading skills

Education

Associate degree in Business Administration or related field

Tools

AIA Billing

Oracle

Textura

Sage

Corrigo

Coupa

Ariba

Job description

Job Summary

Supervises, Overseeing Operations related to invoices and payments for organization.

Supervise the collection of Billing, Receivables, monitoring delinquent accounts, and working with customers to resolve payment questions.

Supervises, coaches, and develops Customer Service team members. Billing daily on a high-volume service and directing the Billing Clerks ensuring that best practices are followed.

Provides timely responses and actions to ensure processes are executed consistently with high customer service and quality standards. Troubleshoots and resolves escalations and complaints with high urgency.

Must have: Critical Thinking, high volume invoicing, Attention to detail, Manage time effectively, leading skills.

Portal Experience & Service Channel Preferred but not required: AIA Billing, Oracle, Textura, Sage, Corrigo, Coupa, Ariba.

Starting on-site with potential of becoming Hybrid.

Essential Duties

• Plans, coordinates, and administers customer service activities, including the development and supervision of Billing Specialist for the maximum utilization of resources
• Supervises, coaches, develops, and trains staff to achieve company and department objectives
• Communicates effectively to guarantee prompt and responsive service to customers’ immediate and long-term needs and requests, delivering first-rate service to meet or exceed their expectations
• Utilizes tools to manage quality and efficiency of transactions in a fast, accurate, customer friendly, and professional manner
• Ensures a high level of customer service and utilizes feedback to make continuous improvements
• Manages transactions and lifecycle of transactions within responsibility area to ensure accurate and timely results
• Monitors team dashboards and metrics and creates plans to address active and unresolved transactions
• Works cohesively with Service Managers, Service Technicians and Sales Representatives, Account Managers and Dispatcher Coordinators to meet the needs of the customer each and every day
• Continuously reviews current processes and procedures in order to improve and strengthen the customer experience and increase overall efficiency
• Performs other duties as required

Minimum Requirements

• High School diploma or GED is required
• Associate degree in Business Administration or related field is preferred
• 5+ years of related experience
• Excellent verbal and written communication skills
• Excellent organizational and supervisory skills. Ability to plan, delegate and control the work process
• Good analytical/critical thinking
• Ability to multitask, prioritize, and manage time effectively

Grow Your Career with TDIndustries

Founded in 1946, TDIndustries is a premier, employee-owned Mechanical, Electrical, and Plumbing (MEP) company delivering full-lifecycle building solutions—from design and construction to service and facilities maintenance. We power critical environments like hospitals, schools, data centers, stadiums, and commercial buildings across Texas and the Southwest.

Our Partners (employees) are the core of our success. As an employee-owned company, you have a voice, a stake, and a clear path to grow. Recognized by FORTUNE Magazine as a "100 Best Company to Work For," we invest in top training, career development, and a culture built on trust and servant leadership.

Join a growing team where your skills matter, and your future is built to last.

At TDIndustries, we believe opportunity should be built — and shared — by all. Whether you work with tools or technology, in the field or the office, we hire and grow people based on skill, potential, and integrity — never labels. We value the diverse paths that bring people to our team and welcome Partners of all backgrounds, including differences in race, color, religion, sex, gender identity or expression, sexual orientation, age, ability, military service, and more. What matters most is how we work together to build excellence.