Billing Supervisor

SUNY Upstate Medical University; City of Syracuse (NY); On-site; USD 32,000 - 60,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Employer 401k eligibility after 1 year

Tuition reimbursement

Generous paid time off including VAC &

sick leave, holidays and floating days

Job summary

SUNY Upstate Medical University seeks a supervisor for the medical billing team to provide daily leadership, guidance, and performance management. You will oversee AR follow-up, monitor denial trends, and coach staff to improve accuracy and reimbursements.

You will collaborate with management to resolve billing issues, review reports, and drive process improvements in a fast-paced healthcare environment.

Qualifications

• High School or equivalent required; Associate’s degree preferred.
• Five years of progressive medical billing experience or equivalent combination of education and experience.

Responsibilities

• Provide daily leadership, guidance, and support to medical billing staff.
• Monitor employee productivity, quality, accuracy, and overall performance.
• Establish clear expectations and hold staff accountable for meeting departmental goals.
• Coach and develop employees through regular feedback and performance discussions.
• Oversee accounts receivable follow-up and ensure aging accounts are worked appropriately.
• Monitor A/R, including accounts over 90 and 120 days, and identify areas requiring additional attention.
• Review denial trends and work with staff to resolve outstanding or recurring issues.
• Ensure claims, corrections, rebills, appeals, and payer follow-up are completed timely.
• Review productivity and performance reports to identify trends and opportunities for improvement.
• Perform quality reviews and audits to ensure accuracy and appropriate account follow-up.
• Assist with training and onboarding new employees.
• Help identify workflow improvements that increase efficiency and reimbursement.
• Work collaboratively with management and other departments to resolve billing and reimbursement issues.
• Communicate department goals, priorities, workflow changes, and expectations to staff.
• Escalate significant billing, payer, workflow, or performance concerns to management when appropriate.

Skills

Supervisory experience

Healthcare billing

Epic experience

Excel

Education

High School diploma or equivalent

Associate’s degree in related field preferred

Tools

Epic

Microsoft Excel

Outlook

Job description

Job Summary:

• Provide daily leadership, guidance, and support to medical billing staff.
• Monitor employee productivity, quality, accuracy, and overall performance.
• Establish clear expectations and hold staff accountable for meeting departmental goals.
• Coach and develop employees through regular feedback and performance discussions.
• Oversee accounts receivable follow-up and ensure aging accounts are worked appropriately.
• Monitor A/R, including accounts over 90 and 120 days, and identify areas requiring additional attention.
• Review denial trends and work with staff to resolve outstanding or recurring issues.
• Ensure claims, corrections, rebills, appeals, and payer follow-up are completed timely.
• Review productivity and performance reports to identify trends and opportunities for improvement.
• Perform quality reviews and audits to ensure accuracy and appropriate account follow-up.
• Assist with training and onboarding new employees.
• Help identify workflow improvements that increase efficiency and reimbursement.
• Work collaboratively with management and other departments to resolve billing and reimbursement issues.
• Communicate department goals, priorities, workflow changes, and expectations to staff.
• Escalate significant billing, payer, workflow, or performance concerns to management when appropriate.

Minimum Qualifications:

High School or equivalent required. Associate's degree in related field preferred.

Experience:

Five years of progressive medical billing experience or equivalent combination of education and experience required.

Will consider an equivalent combination of education and experience.

Preferred Qualifications:

• Previous supervisory, team lead, or management experience preferred.
• Epic experience is preferred
• Strong experience in medical billing, accounts receivable, insurance follow-up, denials, and appeals.
• Knowledge of Medicare, Medicaid, and commercial insurance billing.
• Strong understanding of the healthcare revenue cycle.
• Ability to analyze A/R, denial, productivity, and performance reports.
• Strong leadership and employee coaching skills.
• Excellent communication, organization, and problem-solving abilities.
• Ability to prioritize multiple responsibilities and meet deadlines.
• Comfortable having difficult conversations and holding employees accountable when expectations are not met.
• Strong attention to detail and commitment to accuracy.
• Experience with an electronic health record or practice management system; .
• Proficiency in Microsoft Excel, Outlook, and related business applications.

Work Days:

Monday- Friday 08:00am-04:30pm

Message to Applicants:

Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays

G6: $23.46 - $43.53

Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.

Recruitment Office:MedBest Medical Management