Billing Specialist - Outpatient Mental Health

AvaHR

Temecula (CA)

On-site

USD 60,174,000 - 65,904,000

Full time

14 days+

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Benefits offered by this job

Medical, vision & dental insurance

401(k) with employer match

PTO and holiday program

Unlimited flex time

Mentorship program

Company-wide events

Job summary

Grow Through Life Counseling seeks an Insurance Verification Specialist to join the Support Team. You will ensure accurate submission of claims, follow up with patients and insurers, and assist clinical billing needs.

The role supports a clinician-led practice serving California families, with a focus on timely revenue cycles. This full-time, in-person position offers benefits and opportunities for professional growth.

Qualifications

Strong time management and multi-tasking abilities.

Responsibilities

Review and submit completed claims through TherapyNotes
Daily collections of patient responsibility balances
Process incoming ERAs; review insurance payments for accuracy
Call insurance companies regarding payment discrepancies and unresolved claims
Answer patient and insurance communications (phone, email, mail, fax)
Verify client insurance eligibility and benefits for copays/deductibles
Coordinate authorizations with Tricare when applicable
Set up patient payments and manage outstanding accounts
Ensure adherence to clinical protocols and quality standards
Collaborate with other departments to maintain client care
Promote a positive, inclusive team culture
Perform additional duties as needed

Skills

Time management

Independent work

Communication

Problem-solving

Customer service

HIPAA compliance

Bilingual (plus)

Discretion & professionalism

Attendance & punctuality

Travel readiness

Tools

Google Workspace

EHRs

Job description

Grow Through Life Counseling is a clinician-led group practice committed to supporting emotional wellness in children, teens, adults, couples, and families across San Diego and Riverside Counties - and now, virtually across California! At Grow Through Life Counseling, you’re not just taking a job - you’re joining a collaborative, growth-focused team that values your work and your well-being.

We were founded in 2012 to provide high-quality mental health support to families in San Diego. From the beginning, our clinicians have shared this vision - dedicated to improving the lives of children, teens, and families.

We strive to make a positive impact on clients' lives and contribute to the community.

Why Join Grow Through Life Counseling?

Clinician-led and family-centered
In-person positions available with a dedicated treatment room
Dedicated intake and billing staff is provided
Consistent referrals to build a caseload quickly
Minimal paperwork - maximized client care
Supportive, collaborative culture
Career advancement and clinical leadership pathways
Competitive compensation with full-time benefits
Paid supervision
Paid onboarding mentor program
Paid administration time
All-age populations with specialty focus on children and teens

Your role as a Insurance Verification Specialist:

The Insurance Verification Specialist is a vital team member of the Support Team whose responsibilities include accurate and timely submission of claims to insurance companies, collaborating with the clinical team in supporting the billing needs of their clients as well as timely follow-up and correspondence with clients and insurance inquiries. The Specialist will assist in process and procedure improvements to maximize revenues. Other important duties include routine audits and reporting.

All the responsibilities we will trust you with:

Review and submit completed claims through TherapyNotes
Daily collections of patient responsibility balances
Process incoming ERAs; review each insurance payment for accuracy and compliance with contract
Call insurance companies regarding discrepancies in payment and unpaid claims within a timely manner. Research and appeal denied claims
Answer patient and insurance communications (telephone, email, snail mail, fax)
Verification of client insurance eligibility/benefits for copays and deductibles
Intermediate between active-duty clients and Tricare to ensure authorizations are received timely and cover scheduled visits
Setting up patient payments and working outstanding accounts
Ensure adherence to all established clinical protocols, procedures, and quality of care standards
Collabrates with other departments within the practice to maintain and provide great client care experience for client(s)
Promote a positive, inclusive, and supportive team culture across all teams, consistently demonstrating professionalism and integrity
Perform additional duties as assigned to support the evolving needs of the region and the practice

You will be required to meet the following:

Exceptional time management and organizational skills with capacity to handle high volumes of detailed work and multi-task
Ability to work independently
Effective communication abilities for phone contacts with insurance payers to resolve issues
Problem-solving skills to research and resolve discrepancies, denials, appeals, collections
Customer service skills for interacting with patients and insurance representatives in a calm manner regarding payments
Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
In addition to these general duties, willingness to perform other duties that fit with your training and background experience or provide further training for new duties
Able to work extended hours as needed
Proficient computer skills in Google Workspace and EHRs
Ability to quickly adapt to and learn new programs, systems, and/or processes
General knowledge of office skills, use of office equipment (copier, laser printers, fax machine, telephones, computers)
Must be able to use initiative and independent judgment within established guidelines
Must possess effective written and oral communication and social skills
Excellent written and verbal skills. Proven ability to correctly use punctuation and grammar
Bilingual fluency a plus
Possess high degree of discretion, integrity, professionalism, and accountability
Professional image and demeanor
Being consistent, punctual, and have reliable attendance
Having a strong ability to communicate effectively and work well with others in a collaborative, respectful manner
Able to travel as needed
Minimum physical requirements: able to lift and transport up to 25 pounds

Compensation:

The base hourly rate range for this full-time position is $21 - $23.

As a candidate for this position, your hourly rate and related elements of compensation will be contingent upon your work experience, education, job-related skills and any other factors the Grow Through Life Counseling considers relevant to the hiring decision for this position. In addition to the base pay rate, we believe in providing a very competitive and generous compensation and benefits package for our employees.

Benefits include, but are not limited to: