Medical Billing Specialist

Thrive Counseling Center Federal Way; Federal Way (WA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Comprehensive benefits package

Paid Time Off (PTO)

401(k) plan with company match

Job summary

A mental health care provider in Federal Way is seeking a Behavioral Health Billing Specialist to manage the billing cycle and resolve insurance claims. This role requires 2+ years of medical billing experience and a strong understanding of insurance policies. The position offers a competitive hourly rate, comprehensive benefits, and 100% remote work flexibility.

Qualifications

• 2+ years of outpatient medical billing experience, preferably in a mental health setting.
• Exceptional critical thinking & problem-solving skills required.
• Deep understanding of the insurance landscape and HIPAA policies.

Responsibilities

• Manage the full billing cycle, including claim submission and payment posting.
• Investigate and resolve claim denials with insurance payers.
• Perform insurance benefit verifications and communicate with clients.

Skills

Medical billing

Problem-solving

Communication

Attention to detail

Education

High school diploma or GED equivalent

Associate's degree or relevant certification

Tools

EMR systems

Google Suite

MS Excel

Job description

Overview

At Thrive Counseling Center, we believe everyone deserves access to high-quality, affirming mental health care. We are a community dedicated to this mission, and we know that providing exceptional care for our clients starts with supporting our entire team. We believe that when our employees thrive, our clients do too.

Our work culture is built on a foundation of collaboration, integrity, and clear, compassionate communication. We are proudly affirming of all identities and strive to create an inclusive environment where every team member feels safe, seen, and valued. From client care to our billing practices, we hold ourselves to high ethical standards and believe in working with each other to achieve our goals.

As a member of our administrative team, you will play a vital role in making our vision a reality. Your work will directly support our ability to make top-tier therapy accessible, ensuring our services are more available, not more complicated. Here, you can apply your skills to a meaningful mission as a respected member of a team that is passionate about helping our community grow—together.

Position Summary

We are looking for a Behavioral Health Billing Specialist who brings a human touch and a curious mindset to our billing team. In this role, you will be the vital link between our clients, clinicians, and insurance payers and have a talent for investigation and a commitment to clear communication. You will take ownership of the billing cycle, using your problem-solving skills to resolve issues and your customer service expertise to provide answers and support. A willingness to actively engage with people over the phone is essential for success in this position.

Responsibilities

• Manage the full billing cycle, including claim submission, payment posting, and data reconciliation within our Electronic Medical Record (EMR) system
• Proactively investigate and resolve claim denials, rejections, and aging accounts by communicating with insurance payers to maximize reimbursement
• Perform timely and accurate insurance benefit verifications for all clients, and clearly communicate coverage details to both clients and clinicians
• Create and maintain billing reports for the billing manager and ensure adherence to all billing policies, procedures, and HIPAA regulations
• Oversee patient account management, including preparing accounts for collections when necessary and providing backup support to the client care team
• Performs other related duties as assigned to support the needs of the organization

Required Qualifications

• High school diploma or GED equivalent
• 2+ years of outpatient medical billing experience, preferably in a mental health setting
• Deep understanding of the insurance landscape, including in/out-of-network benefits, coordination of benefits, UCRs, complexities of self-funded plans, and local coverage determinations
• Thorough understanding of HIPAA policies and a demonstrated ability to apply them strictly in daily work to ensure patient privacy
• Demonstrated experience with EMR systems and billing software (e.g., Therapy Appointment, Office Ally, Availity, and others). Proficiency in Google Suite and MS Excel is required
• Exceptional critical thinking & problem-solving skills with a proactive, detail-oriented approach to identifying and resolving issues
• Excellent communication skills, with the confidence to speak directly with patients and insurance representatives by phone and email
• Ability to work independently and manage time effectively in a fast-paced, remote environment

Preferred Qualifications

• Experience with provider credentialing
• Experience with medicare and medicaid billing
• Associate\'s degree or relevant certification (e.g., Certified Billing and Coding Specialist - CBCS)

What We Offer

• Salary range: $20 - $23/hour
• Full Time hours: 9am - 5:30pm PST schedule
• Comprehensive benefits package (Medical, Dental, Vision)
• Paid Time Off (PTO) and Paid Sick Leave (PSL)
• 401(k) plan with company match
• A supportive and collaborative team environment
• 100% Remote work flexibility

Thrive Counseling is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.