Billing Specialist I

Cox Enterprises; Louisiana (MO); On-site; USD 38,000 - 52,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to serve as the first line of contact for customers, handling inbound inquiries via phone and email. You will process and audit invoices, set up and maintain customer accounts, and collaborate with internal teams to resolve billing questions.

The role requires strong communication, attention to detail, and proficiency with Excel and Oracle, with responsibilities spanning research, records maintenance, and adherence to billing policies.

Qualifications

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, & recognize when to elevate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Billing

Customer service

Invoicing

Data entry

Excel

Communication

Education

High school diploma or GED

Tools

Oracle

Billing systems

MS Office

Job description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge & Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to elevate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record