Billing Specialist I

Cox Enterprises; South Dakota; On-site; USD 40,000 - 56,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to be the first point of contact for customers, handling inbound inquiries by phone and email and supporting billing processes across departments.

You will process invoices, audits, adjust accounts, run reports, and help improve billing accuracy while ensuring compliance with company policies.

Qualifications

• High school diploma or GED with 2+ years in billing, preferably in a customer-facing role.
• Strong written and verbal communication; ability to document resolutions.
• Proficient in Excel, Word, PowerPoint, Outlook and Oracle; detail-oriented.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments on time.
• Set up and maintain customer accounts in billing systems.
• Audit billing information for accuracy and completeness.
• Research and resolve billing discrepancies and payment issues.
• Post payments and monitor account activity.
• Collaborate with internal teams to resolve billing concerns.
• Follow billing policies and support process improvements.

Skills

Billing

Customer service

Communication

Excel

Oracle

Attention to detail

Time management

Education

High school diploma or GED

Tools

Excel

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge & Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to elevate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record