Billing Specialist I

Cox Enterprises; Alaska; On-site; USD 42,000 - 52,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I in Alaska to handle inbound customer inquiries by phone and email. You will process invoices, credits, and adjustments, set up accounts, and audit billing information. You will work with internal teams to resolve billing issues, monitor reports, and support collections as needed.

The role requires a HS diploma with billing experience, strong communication, and proficiency in Excel/Oracle. On-site position with opportunities to improve processes.

Qualifications

• HS diploma or GED with 2+ years billing experience in a customer-facing role
• Ability to document resolution and articulate issues clearly
• Strong written and verbal communication skills
• Solid accounting, organizational, and time-management abilities with attention to detail
• Proficient in Excel, Word, PowerPoint, Outlook and Oracle
• Experience resolving billing issues with customers or vendors

Responsibilities

• Process billing transactions, invoices, credits, and adjustments accurately and on time
• Set up and maintain customer accounts in billing systems
• Review and audit billing data for accuracy and completeness
• Research and resolve billing discrepancies and payment issues
• Post payments and adjustments to customer accounts
• Monitor billing reports and identify exceptions
• Assist with collections activities and payment tracking
• Collaborate with internal departments to resolve billing concerns
• Maintain documentation and records
• Follow billing policies and regulatory requirements
• Support initiatives to improve billing efficiency
• Perform other duties as assigned

Skills

Billing experience

Customer service

Written communication

Verbal communication

Attention to detail

Time management

Issue escalation

Education

High school diploma or GED

Bachelor’s degree or certification (beyond HS)

Tools

Oracle

Excel

Word

PowerPoint

Outlook

Job description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge & Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to elevate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record