Billing Specialist I

Cox Enterprises; Carmel (IN); On-site; USD 35,000 - 45,000; Full time

Job summary

Cox Automotive is hiring a Billing Specialist I in Carmel, IN. This customer-facing role handles inbound inquiries via phone and email, processes invoices, credits, and account adjustments, and supports cross-department billing efforts.

The ideal candidate has a HS diploma with 2+ years in billing, strong communication skills, and proficiency in Excel, Word, PowerPoint, Outlook, and Oracle. This position emphasizes accuracy and timely resolution of billing issues.

Qualifications

• High school diploma or GED with 2+ years of billing experience.
• Ability to articulate issues, document resolution, and escalate when needed.
• Strong written and verbal communication skills.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments within timelines.
• Set up and maintain customer accounts in billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies and payment issues.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions.
• Support collections-related activities and payment tracking as needed.
• Collaborate with internal departments to resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency.

Skills

Written & verbal communication

Customer-facing

Attention to detail

Time management

Problem resolution

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge & Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to elevate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record