Billing Specialist I

Cox Enterprises; Arkansas; On-site; USD 35,000 - 52,000; Full time

Job summary

Cox Automotive is seeking a Billing Specialist I to handle customer inquiries via phone and email, process invoices, and maintain accurate billing records. This first-line contact role requires strong communication and meticulous attention to detail to support seamless billing operations.

Responsibilities include researching discrepancies, posting payments, and assisting with collections as needed. Collaboration with internal teams and adherence to billing policies are essential for success in

Qualifications

• 2+ years of billing-related experience, preferably in a customer-facing role.
• Ability to articulate issues, document resolution, and recognize when to elevate.
• Strong written and verbal communication skills.
• Effective accounting, organizational, attention to detail, and time management skills.
• Excel, Word, PowerPoint, Outlook, and Oracle proficiency.
• Experience with customers or vendors to resolve issues with a strong customer service track record.

Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information for accuracy.
• Research and resolve billing discrepancies, payment issues, and inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives to enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Time management

Education

High school diploma/GED

Tools

Excel

Word

PowerPoint

Outlook

Oracle

Job description

Cox Automotive is hiring a Billing Specialist I position. This is a customer-facing position responsible for handling inbound customer inquiries via both phone & email. This role is a first line of contact for customers. Billing Specialists partner with various departments to support the customer & internal teams. Activities include conducting research, processing & auditing invoices, & assisting customers with other billing-related requests. They are also responsible for managing the approval workflow & other customer-facing processes.

Primary Duties / Key Responsibilities

• Process billing transactions, invoices, credits, and account adjustments accurately and within established timelines.
• Set up and maintain customer accounts within billing systems.
• Review, verify, and audit billing information to ensure accuracy and completeness.
• Research and resolve billing discrepancies, payment issues, and customer inquiries.
• Post payments and adjustments to customer accounts.
• Monitor billing reports and identify exceptions or potential issues.
• Assist with collections-related activities and payment tracking as needed.
• Partner with internal departments to gather information and resolve billing concerns.
• Maintain accurate records and supporting documentation.
• Follow company billing policies, procedures, and regulatory requirements.
• Support continuous improvement initiatives that enhance billing efficiency and accuracy.
• Perform other duties as assigned.

Required Experience & Specialized Knowledge & Skills

• High school diploma/GED with 2+ years of billing-related experience, preferably in a customer-facing role. Any level degree or certification beyond HS Diploma or GED will have 1+ year of relevant experience.
• Ability to articulate issues, document resolution, & recognize when to elevate
• Strong written & verbal communication skills required
• Effective accounting, organizational, attention to detail, & time management skills required
• Excellent computer & software knowledge essential, including Excel, Word, PowerPoint, Outlook, with Oracle
• Experience working with customers or vendors to resolve issues with an excellent customer service track record