Billing Specialist

CTwater; Saco (ME); Hybrid; USD 37,663 - 60,283; Full time

Benefits offered by this job

401(k)

Training & development

Job summary

CTwater in Maine is seeking a Billing Specialist in the Revenue Services department to manage daily billing operations, ensure regulatory compliance, and support data flow between meter reading and billing systems. The position is hybrid, offering some remote work depending on role and needs.

The ideal candidate has an Associate degree and 3–5 years of utility billing experience, strong communication, and proficiency in Microsoft Office.

Qualifications

• Associate’s Degree in Accounting, Business, or a related field.
• 3 to 5 years of experience in Utility Billing/CIS System Applications.
• Excellent communication and organizational skills.
• Excellent customer service skills.
• Knowledge of regulatory requirements.
• Must be proficient in Microsoft Office applications including Word and Excel.
• Understand complex billing rates along with the knowledge of the billing applications to successfully bill customers.
• Attention to detail critical in all aspects of duties is required.
• Ability to act as a team player.

Responsibilities

• Processes all billing data and performs billing operations for all customers in accordance with established regulatory guidelines, Sarbanes/Internal Controls and Schedules.
• Handle and enter various Miscellaneous, Real Estate, Service Billing Invoice requests, Cross Connection and Receptor Surveys through billing applications.
• Reconciles the Revenue System to the G/L system monthly and explains any variances while maintaining regulatory guideline and Sarbanes/Internal Controls.
• Provides statistical reports and analysis of the CIS billing system.
• Plans and coordinates the daily flow of data between the regions meter reading activities and the billing system while communicating with Field Service and Customer Account Representatives.
• Provides reports and data to various towns, outside agencies, and internal customers for sewer reporting, billing, and other consumption data on a monthly, quarterly or annually basis.
• Maintains billing data accuracy, establishes and adheres to audit procedures.
• Provides appropriate internal controls and ensures the integrity of billing data.
• Participates in system documentation and internal training materials for billing processes.
• Provides support as needed to test new programs, billing rate changes, new procedures, and new billing systems.
• Provides support as required to identify, analyze, resolve, and implement the correction process for various problems.
• Performs other duties or special projects as required or as assigned.

Skills

Billing systems

CIS knowledge

Communication skills

Organizational skills

Customer service

Regulatory knowledge

Microsoft Office

Attention to detail

Team player

Education

Associate’s Degree in Accounting, Business, or a related field

Job description

We have an opening in our Revenue Services department for an Billing Specialist. We are passionate about the environment while delivering life sustaining, high quality water service to families and communities. We embrace progress, provide training & development to inspire success in every aspect of our business and culture. In addition, we provide a competitive benefits package and 401(K).

This is a hybrid work opportunity, meaning that employees are eligible to work remotely for part of the work week, dependent on job function and business needs.

Job Description

The Billing Specialist is responsible for the daily administration, operation, and maintenance of the Company’s billing system, while maintaining regulatory guidelines and Sarbanes/Internal Controls.

• Processes all billing data and performs billing operations for all customers in accordance with established regulatory guidelines, Sarbanes/Internal Controls and Schedules.
• Handle and enter various Miscellaneous, Real Estate, Service Billing Invoice requests, Cross Connection and Receptor Surveys through billing applications.
• Reconciles the Revenue System to the G/L system monthly and explains any variances while maintaining regulatory guideline and Sarbanes/Internal Controls.
• Provides statistical reports and analysis of the CIS billing system.
• Plans and coordinates the daily flow of data between the regions meter reading activities and the billing system while communicating with Field Service and Customer Account Representatives.
• Provides reports and data to various towns, outside agencies, and internal customers for sewer reporting, billing, and other consumption data on a monthly, quarterly or annually basis.
• Maintains billing data accuracy, establishes and adheres to audit procedures.
• Provides appropriate internal controls and ensures the integrity of billing data.
• Participates in system documentation and internal training materials for billing processes.
• Provides support as needed to test new programs, billing rate changes, new procedures, and new billing systems.
• Provides support as required to identify, analyze, resolve, and implement the correction process for various problems.
• Performs other duties or special projects as required or as assigned.

Minimum Qualification

• Associate’s Degree in Accounting, Business, or a related field.
• 3 to 5 years of experience in Utility Billing/CIS System Applications.
• Excellent communication and organizational skills.
• Excellent customer service skills.
• Knowledge of regulatory requirements.
• Must be proficient in Microsoft Office applications including Word and Excel.
• Understand complex billing rates along with the knowledge of the billing applications to successfully bill customers.
• Attention to detail critical in all aspects of duties is required.
• Ability to act as a team player.

Compensation Type

Hourly Wage

Compensation Range

Grade 4 - Hourly

$ 27.34 - 43.76

Primary Work Location

93 Industrial Park Rd
Saco, Maine, 04072
United States

Work Environment and Physical Demands Code

I - Indoor

EEO Statement

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.