Billing Specialist

Burroughs, Inc.; Elmhurst, Northern (IL, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Burroughs, Inc. is seeking a Billing Specialist to review service activity and apply customer-specific billing requirements to ensure accurate and timely invoices.

You will develop a deep understanding of assigned accounts, contracts, service coverage, rates, and billing rules to determine correct billing treatments and collaborate with internal teams to resolve issues. The role requires several years of billing or AR experience, attention to detail, and the ability to interpret contracts.

Qualifications

• 4+ years of billing, accounts receivable, or related experience.
• Strong attention to detail and accuracy in reviewing service data.
• Ability to interpret customer contracts, billing terms, and service requirements.
• Analytical, problem-solving, and timely decision-making skills.
• Willingness to learn customer-specific billing processes.
• Experience with NetSuite or other enterprise billing systems preferred.
• Experience with Service Center or similar service management systems preferred.
• Proficiency in Microsoft Excel and Word.
• Excellent communication and organizational abilities.
• Ability to work independently and in a team.

Responsibilities

• Review daily service activity and ensure accurate billing.
• Apply customer-specific billing rules per contract.
• Research and resolve billing discrepancies and questions.
• Prepare ad hoc and customer-specific billing reports.
• Communicate requirements with internal departments.
• Maintain accurate customer billing information.
• Identify potential billing opportunities and ensure timely billing.
• Support the billing cycle and assist with special projects.

Skills

Attention to detail

Analytical skills

Communication

Organizational skills

Independence

Initiative

Learning ability

Education

High School diploma

Tools

NetSuite

Service Center

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

Job Overview

The Billing Specialist is responsible for reviewing service activity and applying customer-specific billing requirements to ensure accurate and timely billing. This position develops a strong understanding of assigned customer accounts, contracts, service coverage, rates, and billing requirements to determine the appropriate billing treatment for service activity. The Billing Specialist works closely with internal departments to research and resolve billing questions, discrepancies, and account-related issues.

Key Responsibilities

• Review daily service activity and ensure service calls are accurately classified and billed.
• Develop and maintain knowledge of assigned customer accounts, contracts, service coverage, billing requirements, and rates.
• Review service activity to determine whether services are in scope or out of scope based on customer contracts and billing requirements.
• Apply customer-specific billing rules and make appropriate billing decisions based on contract requirements.
• Research and resolve billing discrepancies, service-call questions, and account-related issues.
• Review reports to identify potential billing discrepancies, missed billing opportunities, or unusual activity.
• Ensure service activity is reviewed accurately and timely to support the billing cycle.
• Maintain accurate customer account and billing information.
• Prepare ad hoc and customer-specific billing reports as requested.
• Communicate with internal departments regarding billing requirements, service activity, and account-specific questions.
• Perform other duties and special projects as assigned.

Qualifications

• High School diploma or equivalent required.
• 4+ years of experience in billing, accounts receivable, accounting operations, service billing, or a related field preferred.
• Strong attention to detail and ability to review and interpret detailed service and billing information.
• Ability to understand and apply customer contracts, billing terms, and service requirements.
• Strong analytical, problem-solving, and decision‑making skills.
• Willingness and ability to learn customer‑specific billing requirements and processes.
• Experience with NetSuite or other enterprise billing systems preferred.
• Experience with Service Center or similar service management systems preferred.
• Proficiency with Microsoft Excel, Word, and other Microsoft Office applications.
• Strong communication and organizational skills with the ability to manage multiple priorities and deadlines.
• Ability to work independently and effectively in a team environment.
• Demonstrated initiative, sense of urgency, and commitment to accuracy and quality.