Billing Specialist

Solution Services Corp.; Norwalk (CT); On-site; USD 41,328 - 49,593; Full time

Benefits offered by this job

Dental insurance

Flexible spending account

Health insurance

Health savings account

Paid time off

Parental leave

Vision insurance

Job summary

Solution Services Corp. is seeking a Billing Specialist to provide timely and accurate billing support in Norwalk, CT. The role involves responding to customer inquiries, delivering clear invoices, and maintaining customer account information.

Candidates should have a minimum of one year of experience in a billing role, strong analytical skills, and proficiency in Google Workspace. Benefits include health and dental insurance, paid time off, and flexible spending accounts.

Qualifications

• Minimum of one year of experience in a billing role required.
• Experience in the waste services or environmental services industry is a plus.
• Strong written and verbal communication skills.

Responsibilities

• Deliver excellent customer service by responding promptly to inquiries.
• Analyze billing data to identify trends and discrepancies.
• Collaborate with teams to resolve billing issues quickly.

Skills

Attention to detail

Analytical skills

Customer-focused

Problem-solving abilities

Proficiency in Google Workspace

Experience with QuickBooks

Job description

Overview

Title: Billing Specialist

Location: Norwalk, CT

Work Type: Full-time, In-office

Pay range: $30/hr-$36/hr (DOE)

About the Role

The Billing Specialist is responsible for providing timely, accurate, and customer-focused billing support by responding promptly to customer inquiries, delivering clear and accurate invoices, and maintaining precise customer account information. Through strong attention to detail, problem-solving skills, and cross-functional collaboration, this role ensures billing accuracy, supports positive customer relationships, and helps exceed customer expectations. This position also requires in-person collaboration and travel to Lawrence, New York as needed.

Duties & Responsibilities

• Deliver excellent customer service by responding promptly to inquiries and completing billing tasks accurately and efficiently.
• Analyze billing data and large data sets to identify trends, discrepancies, and variances, taking corrective action prior to invoice delivery.
• Collaborate with cross-functional teams to understand billing and operational complexities and resolve issues quickly and effectively.
• Maintain accurate customer account information, including billing details, active services, rates, and contact information.
• Work across multiple systems daily to review and interpret operational and financial data.
• Adapt to new processes, systems, and tools while providing feedback to support continuous improvement and operational efficiency.
• Demonstrate initiative by proactively identifying tasks and issues without the need for direct supervision.

Qualifications & Skills

• Minimum of one (1) year of experience in a billing role required.
• Experience in the waste services or environmental services industry is a plus.
• Strong attention to detail and analytical skills.
• Customer-focused and resolution-oriented, with strong problem-solving abilities and a sense of ownership.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.).
• Experience with QuickBooks preferred.
• Strong written and verbal communication skills.

Benefits

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Additional Details

Ability to Commute: Norwalk, CT 06851 (Required)

Work Location: In person

Notice: WSS does not accept unsolicited contact from recruiters, agencies, or third-party vendors. Applicants must complete the official application to be considered. Direct emails or phone calls to the Company will not be accepted and may result in disqualification from consideration.