Billing Specialist

Waste Solution Services; Norwalk (CT); On-site; USD 41,000 - 50,000; Full time

Job summary

Waste Solution Services in Norwalk, CT is seeking a Billing Specialist to deliver timely, accurate invoices and responsive billing support. The role requires attention to detail, data accuracy, and strong communication with customers.

The Billing Specialist will collaborate with cross-functional teams, respond to inquiries, analyze billing data, and maintain up-to-date customer accounts. This is an in-office, full-time position with travel to Lawrence, NY as needed.

Qualifications

• Minimum of one year of billing experience.
• Experience in waste or environmental services is a plus.
• Strong attention to detail with analytical skills.
• Customer-focused, with problem-solving abilities and ownership.

Responsibilities

• Deliver accurate invoices and respond promptly to inquiries.
• Analyze billing data to identify trends and variances before invoicing.
• Collaborate with cross-functional teams to resolve billing issues quickly.
• Maintain accurate customer account information, including services and rates.
• Work across systems daily to review operational and financial data.
• Support continuous improvement and operational efficiency.

Skills

Billing experience

Attention to detail

Customer-focused

Problem-solving

Multitasking

Strong communication

Tools

Google Workspace

QuickBooks

Job description

Title: Billing Specialist

Location: Norwalk,CT

Full time; In-office

Pay range: $30/hr-$36/hr (DOE)

Waste Solution Services (WSS) helps multifamily and commercial portfolios lower and stabilize waste spend. We do not haul trash; we sit between clients and haulers to audit invoices, optimize contracts, right-size service, centralize billing, and manage service issues. Our work is built around cost predictability, operational clarity, and strong execution.

About the Role

The Billing Specialist is responsible for providing timely, accurate, and customer-focused billing support by responding promptly to customer inquiries, delivering clear and accurate invoices, and maintaining precise customer account information. Through strong attention to detail, problem-solving skills, and cross-functional collaboration, this role ensures billing accuracy, supports positive customer relationships, and helps exceed customer expectations. This position also requires in-person collaboration and travel to Lawrence, New York as needed.

Duties & Responsibilities

• Deliver excellent customer service by responding promptly to inquiries and completing billing tasks accurately and efficiently
• Analyze billing data and large data sets to identify trends, discrepancies, and variances, taking corrective action prior to invoice delivery
• Collaborate with cross-functional teams to understand billing and operational complexities and resolve issues quickly and effectively
• Maintain accurate customer account information, including billing details, active services, rates, and contact information
• Work across multiple systems daily to review and interpret operational and financial data
• Adapt to new processes, systems, and tools while providing feedback to support continuous improvement and operational efficiency
• Demonstrate initiative by proactively identifying tasks and issues without the need for direct supervision

Qualifications & Skills

• Minimum of one (1) year of experience in a billing role required
• Experience in the waste services or environmental services industry is a plus
• Strong attention to detail and analytical skills
• Customer-focused and resolution-oriented, with strong problem-solving abilities and a sense of ownership
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Google Workspace (Sheets, Docs, Gmail, etc.)
• Experience with QuickBooks preferred
• Strong written and verbal communication skills